POSITION: Head – Digital Services

DEPARTMENT: Digital Services


REPORTS TO: Senior Director - Service Delivery

WEBSITE: www.webware.io



As the head of the division, you will be responsible for all of Webware’s Digital Services Customers. These customers receive ongoing services ranging from website changes, SEO optimization, reputation management, social media management and content marketing. Your job developing and managing a successful digital and social media strategy to enhance the web presence of the websites and online stores for Webware clients. You will manage a team of Digital Services Managers and Digital Services Analysts who will manage the optimisation and social presence of the Webware clients. We are looking for committed and enthusiastic people with a flair for social media, content creation and curiosity about all things digital.



  • Responsible for the success of client’s digital and social success
  • Responsible for the overall performance of Webware’s Digital Services
  • Optimize websites and social media channels for SEO as well as usability for our clients
  • Define and implement the direction of the overall digital strategy for all Webware customers
  • Define, measure and analyse success metrics and ensure continuous improvement in processes and performance
  • Support the growth of the business by the incorporation of digital products and services into both existing and new client offerings
  • Analyze SEO, ensure relevant marketing metrics are captured and analysed to refine and improve digital execution and utilisation by clients
  • Provide training to internal team members to use digital technologies
  • Develop on-going plans for delivery activities and manage allocated resources to ensure that the team delivers to committed tasks.
  • Measure clients site traffic, identify and evaluate new digital technologies and optimize marketing campaigns, email marketing and social media using web analytics tools.



  • Fluency in English is a must.
  • Should be well versed with the latest trends, technologies and functionality relevant to digital applications
  • Ability to lead a team and manage complex digital projects
  • Good experience with online marketing tools and web-based technologies



7-8 years in Digital and Social Media Marketing with experience in Search Engine Optimization and Content Marketing.



Webware.io is a complete tool kit designed to help small businesses easily navigate the digital world. Webware’s technology platform provides everything small businesses need to manage and grow a successful online presence, from designing and building websites and online stores, to SEO Marketing services and creating loyalty programs. With services embedded into the Webware platform, businesses can access all the tools they need from one easy-to-use workspace.