When you need fast support
Is there an issue with the website? Need help connecting to our Social Hub? Not sure how to get us your domain details? For any technical questions, head over to the Webware Hub, and select Live Support found on the right side of the desktop space or near the bottom of the screen on our mobile app.
This is your direct line to our team!
Using “Live Support” is also the best way to get assistance quickly. Our entire team can see and track your messages, which means nothing ever gets lost.
When you have “Requests” to make
If you need a change on the website, need a new blog post created, or have us respond to a negative review, you can make a Request within the Webware Hub, found under Get Support.
After the website is online, you'll get access to a number of different services and depending on the nature of your request, you should always use the “request on demand” feature found in the Webware App under Requests.
When you need help
If you are stuck on a step or have a particular question about your flows, you can either message us right on the active flow or message the Account Co-Ordinator directly on the Webware Hub.
If you have an assigned Account Manager or Co-Ordinator and want to discuss any concern(s) or question(s), you can either message them directly or schedule an appointment right from the Webware Hub located in both the app and the workspace of your website!
For All Other Strategic Questions...
For any strategy/marketing questions or if you need assistance with your business, the Webware One Community is here to support you!
To engage with the community and ask your strategic questions, simply create a Quick Post by selecting "What's on your mind?" from the main page. This allows for immediate interaction with peers and experts alike within the Webware One Community. Additionally, you have the opportunity to ask your questions at our weekly "Community Events".
These Community Events offer a platform for insightful dialogue, hosted by our VP of Marketing, Adam Dicker. With over 15 years of experience in marketing and digital advertising, Adam’s expertise is invaluable. His deep understanding of digital strategies has been key in driving success and innovation. Hosting our community events, Adam provides a wealth of knowledge to help you navigate the complexities of marketing and business strategy.
We encourage you to bring your questions related to marketing, business strategy, and more. Together, we will explore new ways to leverage Webware's services and the expertise of professionals like Adam Dicker to help you achieve your goals and advance your business.
One more thing...
Never be alone again with the new Community and Webware mobile apps now available on the Apple App Store and Google Play Store. Download Today!
In order to get the most from Webware, please be sure to have access to the Webware Hub available for both desktop and mobile devices.
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