POSITION: Assistant Manager: Customer Support
DEPARTMENT: Customer Support
LOCATION: PANJIM, GOA
REPORTS TO: Director - Customer Support
POSITION FUNCTION: As Assistant Manager: Customer Support, you will be responsible for the timely and quality response to all the tickets received for Webware clients. You will manage a team of web designers and developers. We are looking for some amazing people to be a part of Webware. The type of person we are looking for would want to be a part of something special and is self-motivated!
- Work closely with designers, implementers, configurators, and QA Analysts to ensure the highest quality delivery of tickets.
- Direct the daily operations of your team
- Plan, prioritize and delegate work tasks to ensure the proper functioning of the team
- Ensure that delivered tickets are meeting client expectations within time.
- Be well versed with the Webware platform
- Understanding of Project Management and Resource Scheduling (Strong communication skills, both verbally and by email
- Good written and spoken English, at Western levels of proficiency
- Professional demeanor, calm and patient
- Exceptional organizational skills and attention to detail
- Ability to delegate and manage tasks with a team
- Ability to multitask and fast track work tasks to maintain schedules & requirements
- Ability to work well in a group setting and as an individual
- Ability to prioritize work and execute tasks accordingly
- Ability to perform and deal with stressful situations
- Minimum 4-5 years of customer handling and team management capability in a software or technology company.
- Experience managing a team preferred.
- Experience working with North American clients preferred
Webware is a SaaS Cloud online platform with a strong services component. Our world-class technology features simple controls that are easy to use. We design, build, and market websites for our customers. Currently, we power sites globally. Visit our website at www.webware.io.
Webware is on a mission to change the SME markets throughout the world, to get them online and selling! Come join us!