ABOUT WEBWARE.IO:

Webware.io is an all-in-one solution designed to help small businesses easily navigate digital marketing. Our focus is to provide businesses with an amazing online presence integrated across all channels and specifically designed to help small businesses succeed. Our complete digital marketing solution provides our customers with the right combination of expertise, tools, and support to help businesses connect with more prospects and customers than ever before.

Join us!

Listen to our CEO, Cory York to learn more about Webware: https://vimeo.com/412805300/7bd2ba7a4c

 

WEBSITE: www.webware.io 
JOB TITLE: ACCOUNT MANAGER
DEPARTMENT: ACCOUNT MANAGEMENT
REPORTING TO: DIRECTOR OF ACCOUNT MANAGEMENT
LOCATION: WORK FROM HOME - INDIA
WORK HOURS: 6:00 PM – 3:00 AM (NIGHT SHIFT)

 

ROLE AND RESPONSIBILITIES: 

This is the most important position in Webware and we’re looking for a true superstar. This is not a job, this is an experience, working closely with our valued Webware customers,either by phone or email, to gather and understand their requirements, understand their feedback and incorporate that as we build their website or online store. And in addition, you will be working closely with our web design experts and development team to ensure that we create and execute beautiful customer websites on the Webware platform.

You will be our client ambassador, the first and main point of contact for our clients. Clients are located in the United States and Canada, so this position will require a late work schedule but someone with a high level of energy and enthusiasm to create great experiences.

 

CORE RESPONSIBILITIES: 

• Serve as the main point of contact for Webware clients, who are primarily small-to-medium business owners in North America
• Call new customers immediately after the sale to establish a relationship, explain the process, and gather customer requirements
• Act as liaison between Webware customers and the website delivery manager (who will oversee the design and building of customer websites) to ensure the website meets customer requirements
• Gather requirements from the client and communicate them to the Delivery Manager
• Maintain regular communication with clients during and after website setup, and ongoing for the life of the customer
• Ensure that delivered websites are meeting client expectations
• Be well versed with the Webware platform
• Represent Webware in a positive and professional manner

 

SKILLS AND QUALITIES WE LOOK FOR:

• Strong communication skills, both verbally and by email
• Good written and spoken English, at Western levels of proficiency
• Previous experience working in a SAAS environment with North American clients
• Professional demeanour, calm and patient
• Exceptional organizational skills and attention to detail
• Ability to multitask and manage both internal and external stakeholders
• Ability to work well in a group setting and as an individual contributor
• Ability to prioritize work and execute tasks accordingly
• Ability to perform and deal with stressful situations and strict deadlines
• A never give up attitude
• Willingness to work in night shift

 

EXPERIENCE: 

• 4-6 years’ work experience as a Client Servicing Manager, business analyst, or client services manager, directly speaking with North American or European clients.
• Preferably work experience in a software or technology company, ideally within a SAAS based organization

 

BENEFITS:

• Competitive Remuneration
• Company Provided Group Health Insurance
• Opportunities to Learn and Grow