About Webware.io:
WEBWARE HELPS BUSINESSES DO BUSINESS EASIER:
Webware.io is a complete digital toolkit designed to help small businesses easily navigate the online world. Webware’s technology and services are used by IBM, Kernels Popcorn, Staples Canada, and over 10,000 businesses across 400 cities in North America. With Webware.io, a business has access to the technology and support required to get online and become successful. The toolkit includes a website and e-commerce platform, social media management, email marketing, blogging, search engine optimization (SEO), reputation management, and more.
We have offices in Goa, India and Toronto, Canada, with our sales efforts based in Toronto and our services team in Goa. Our clients demand top quality websites, and we have a world-class team of designers and developers in Goa to meet that demand. Join us!
WEBSITE: www.webware.io
JOB TITLE: TECHNICAL WRITER
DEPARTMENT: ENGINEERING
REPORTING TO: DIRECTOR OF ENGINEERING
LOCATION: PREFERABLY GOA
WORK HOURS: 9:00 AM – 6:00 PM
ROLE AND RESPONSIBILITIES:
- Plan, develop, organize, write and edit operational procedures and manuals
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Create and maintain the information architecture
- Assist in planning, scheduling, and tracking documentation work
- Create technical documentation for all new and enhanced features
- Produce user guides/support portal documents for getting started with product features
- Participate in the review and revamp of existing content and structure
- Work with the product team to document various processes, procedures and release notes.
- Translate concepts into wireframes, prototypes and user flows
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Skills and Qualities we Look for:
- Firm understanding of the systems development life cycle (SDLC)
- Proven working experience in technical writing of software documentation
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts
- Excellent written skills in English
- Bachelor’s degree in relevant technical field
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
EXPERIENCE:
- 2-3 years’ work experience as a Technical Writer
BENEFITS:
- Competitive Remuneration
- Company Provided Group Health Insurance
- Opportunities to Learn and Grow
