ABOUT WEBWARE.IO:

WEBWARE HELPS BUSINESSES DO BUSINESS EASIER

Webware.io is a complete digital toolkit designed to help small businesses easily navigate the online world. Webware’s technology and services are used by IBM, Kernels Popcorn, Staples Canada, and over 10,000 businesses across 400 cities in North America. With Webware.io, a business has access to the technology and support required to get online and become successful. The toolkit includes a website and e-commerce platform, social media management, email marketing, blogging, search engine optimization (SEO), reputation management, and more.

We have offices in Goa, India and Toronto, Canada, with our sales efforts based in Toronto and our services team in Goa. Our clients demand top quality websites, and we have a world-class team of designers and developers in Goa to meet that demand. Join us!

Listen to our CEO, Cory York to learn more about Webware: https://vimeo.com/412805300/7bd2ba7a4c

 

WEBSITE: www.webware.io 
JOB TITLE: DIRECTOR OF ACCOUNT MANAGEMENT
DEPARTMENT: ACCOUNT MANAGEMENT
REPORTING TO: VICE PRESIDENT - CUSTOMER SUCCESS
LOCATION: WORK FROM HOME - INDIA
WORK HOURS: 6:00 PM – 3:00 AM (Night Shift)

 

POSITION ROLE AND RESPONSIBILITIES::
You will be leading a team of Account Managers and setting them up for success. This is both a strategic and operational role, so if you’re great at seeing the big picture and don’t mind getting your hands dirty, we’d love to hear from you. You’ll be working with all of our Account Managers who work closely with our valued Webware customers,either by phone or email, to gather and understand their requirements, understand their feedback and incorporate that as we build their website or online store. And in addition, you will be working closely with our web design experts and development team to ensure that we create and execute beautiful customer websites on the Webware platform. We want a people person, someone who has a passion for developing high performance teams.

 

CORE RESPONSIBILITIES:

  • Ensure the timely and successful delivery to our clients by our Account Managers as per the set timeline and according to their needs and objectives
  • Develop a trusted advisor relationship with team members, management and our clients
  • Identify areas of improvement to improve a process and look for opportunities to upsell our services to clients
  • Improve efficiency of the Account Management team
  • Enhance department and organization’s reputation by accepting complete ownership for accomplishing clients requests
  • Act as liaison between Webware customers and the Website Delivery Management teams and Digital Services Management teams to ensure customer success
  • Coach and support all Account Managers on your team, set them up for success
  • Represent Webware in a positive and professional manner

 

SKILLS REQUIRED:

  • Strong communication skills, both verbally and by email
  • Good written and spoken English, at Western levels of proficiency
  • Professional demeanour, calm and patient
  • Exceptional organizational skills and attention to detail
  • Ability to multitask
  • Adaptability and strong problem-solving skills.
  • Ability to build rapport and collaborate with others within the company and externally
  • Ability to prioritize work and execute tasks accordingly
  • Ability to perform and deal with stressful situations
  • Willingness to work in night shift

 

EXPERIENCE:

  • 10-12 years’ work experience as an Account Manager , or Client Services Manager, directly speaking with North American or European clients.
  • Preferably work experience in a software or technology company, ideally from a SAAS background

 

BENEFITS:

  • Competitive Remuneration
  • Company Provided Group Health Insurance
  • Opportunities to Learn and Grow

 

CLICK HERE TO APPLY FOR DIRECTOR ACCOUNT MANAGEMENT