Fenton, Collins & You LLC The Tax Trio offers individual, business tax preparation, bookkeeping & payroll services to clients across Orem, Salt Lake City, Utah.  To help the team reach a wider audience, we launched their new website last week - www.taxtrio.com

We wish everyone at Fenton, Collins & You LLC The Tax Trio the very best of success.

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We wish the team at The Bubble™ the best of success.

Bio: Michael Guta is a Staff Writer at Small Business Trends, focusing on technology and business systems. He has a B.S. in Information Communication Technology, with emphasis in Technology Management. He has used his degree to consult in the implementation of information and communications technology in developing regions. This included finding viable technologies where there is limited or no network and power infrastructures in place. He writes on tech-related subjects for publications, global companies and non-governmental organizations (NGOs).

The fact that 92% of U.S. small businesses have reinvented themselves during the pandemic says a whole lot about this bunch. Small business owners are scrappy go-getters with no quit in them. And the survey from GetApp proves that very point.

Small Business Reinventing During Pandemic

According to the survey, 92% pivoted their business in at least one way, but many have pivoted in multiple ways. This means only a small minority, or 8% didn’t pivot their business at all to adapt to the current environment.

When these businesses are pivoting, they are changing their business model on the fly. And when they do, they are hitting paydirt. One of the respondents in the survey highlights the need to quickly change a company’s business model.

Sally Matsumae, owner of Asahi Imports, a small Japanese grocery store and delicatessen in Austin, Texas, is such an entrepreneur. Matsumae goes on to say, “With shortened business hours and everyone’s fear of leaving their homes, we had to quickly figure out a way to offer online shopping and curbside services.”

Adding, “With the pandemic, we had to act fast. We had to scramble to get some sort of system that shoppers could use to tell us what items they wanted without having to step into the store.”

So, what are the five business model changes that are helping these companies survive?

The 5 Business Models

These business models are primarily being driven by digital technology. And as the survey reveals, you can use the technology no matter how small your business. The key is to adapt to the changing conditions and implement the solutions to better serve your customers.

Online Delivery Channel

Many small businesses have been thinking about launching online delivery. But before the pandemic, it wasn’t absolutely essential. This is what Matsumae also says regarding this very issue. “I’ve always wanted to have an online store, but unfortunately it was always one of those things on the to-do list.”

In the case of Matsumae, the business added an online inventory to its website along with an embedded Google Form.

According to GetApp, “Ultimately, what matters most is getting your business online—how you do it is less important.” So, look at all your options and find out the best solution for your business, customers and location. An online marketplace that lets your customers buy or order online is a must during the pandemic and beyond.

Virtual Service

Whether you are a music teacher, personal trainer, or chef, you can create virtual services to supplement your income.

In the survey two out of five small businesses are creating a new virtual service. This not only lets you keep your local customers, but you can also find new ones around the world.

Offline Delivery Channel

While an online delivery channel will keep your customers engaged, don’t forget about offline delivery. Curbside pickup and home delivery is another way to keep your business going.

If your business can’t afford its own delivery service at the moment, consider services such as Uber Eats. As the report points out, make sure to look into the cost of these services. With profit margins so low, the cost might not be worth the benefits.

On the other hand, even with razor-thin margins it can be a great way to build your customer base. And when social distancing is over, they will remember to come to your business in person.

Design a New Product

Designing a new product may not be possible for many businesses, but for those that can, it is another opportunity. Manufacturers can pivot their production to address a need in this market. Whether it is masks, sanitizers, or other PPEs, there is an opportunity.

By reconfiguring your resources to address a new need, you can keep your business going until things pick up.

Target New Customers

Targeting new customers is always a goal for any business. However, in this particular scenario finding new customers that want to buy your products is especially important. This is because businesses across the board are losing a percentage of their customer base.

While you are looking for new customers, don’t forget to try even harder to keep your existing customers. Cashflow is a big problem for small businesses, so keep that in mind as you try to find new customers.

Challenges of Pivoting

GetApp says businesses that are pivoting are three times more likely to report higher revenue. Fifty-one percent say they have increased against their forecast because of the pivots. It goes all the way down to 16% for businesses that didn’t pivot.

This, however, doesn’t mean there are not any challenges. The top challenges are lack of skills for the new approach (22%), shortage of funds (16%), and setting up new online delivery channels (14%).

When you see your business environment changing, taking action is key. Waiting for things to get better might work, but you are not in control. By pivoting to fully address the challenges head-on will keep your business going and point out new opportunities.

Did you know that 83% of customers require some type of support before completing an online purchase? One way to offer customers a valuable and memorable customer service experience is by offering live chat support on your website. Installing a chat widget on your website allows your customers to open a chat box and instantly connect with your business without leaving the website. For both content and ecommerce websites, using chat to communicate with your customers in real time can be beneficial for your bottom line. 

Here are 5 reasons why you should consider offering chat on your website:

1. Boost sales.

With the ability to answers questions right away, assist a customer through a purchase, or offer an on-the-spot promotion, live chat can help improve sales numbers. One study showed 44% of respondents agreed being able to use to live chat to ask questions during the ecommerce purchase was one of the most valuable features a website can have. 52% of customers will abandon an online purchase if they can’t find quick answers! Live chat allows you to step in and save a sale that’s about to be abandoned or help a customer decide between you and your competitor. Online chat also provides a great opportunity to up-sell products and ensure repeat customers  63% of respondents who chatted said they were more likely to return to the site, and 62% reported being more likely to purchase from the site again. 

2. Offer better customer service.

Chat is an amazing platform to connect with your customers. Chatting in real time can help you quickly identify pain points and understand issues that may be contributing negatively to your business. When it comes to quality service, customers are looking to have their questions answered ASAP. On average, customer queries on chat are answered within 42 seconds! That’s fast! Having an FAQ guide for your customer service reps can further improve response time. In addition to quick answers, the ability to chat in real time with a customer to offer technical assistance or provide a coupon code means you can diffuse negative experiences and retain customers.

3. Online chat is convenient. 

Customers now prefer live chat support to phone support. Convenience is one of its most attractive qualities; customers don’t have to leave the website to ask questions about a product or service. They don’t have to open their email or find a phone, or look you up on social media. Customers appreciate a business that values their time and they are likely to show appreciation through word of mouth advertising or repeat sales. Providing convenient service with quality information through live chat support helps strengthen your customer relationships and your business.

4. Reduce customer service expenses.

Case studies show that live chat software can reduce phone and customer support expenses. One employee can handle one phone call at a time. With online chat, the same employee could manage 4-5 chats at the same time, reducing the amount of overall customer service agents needed. Whether your customer service is handled by you or a call centre, the addition of online chat will improve the efficiency of your support team. 

5. Build credibility with your customers.

Being able to chat with an employee, or better, the owner of the business, improves credibility with your customers. Using a website can feel impersonal and adding live chat adds a friendly, small business experience that customers appreciate. Ensure your team is trained and  equipped with the knowledge and skills to provide a valuable customer service experience. Maintain credibility by providing customers with quick answers that are relevant and easy to understand. Once you implement online chat as a customer service option, keep regular live chat hours and respond to any offline queries right away.

Conclusion

A live chat strategically located on your website can help your business build a strong rapport with customers. Most live chat services offer the ability to chat right from your mobile so it’s easy for small business owners to stay connected. Zopim, LiveChat Inc, Olark and Intercom all offer live chat platforms for websites. Get connected with your customers and start reaping the benefits of online chat for your business today.

Webware.io provides the services, support, and expertise to help you small business navigate the online channels. To learn more about our services and how we can help maximize your businesses' exposure online, please click here.

If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here

Bio: He is the co-founder of NP Digital and Subscribers. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies. Neil is a New York Times bestselling author and was recognized as a top 100 entrepreneur under the age of 30 by President Obama and a top 100 entrepreneur under the age of 35 by the United Nations.

Everyone is using Facebook these days. There are over 2.2 billion active daily users.

China, the largest country in the world, only contains 1.4 billion people.

The ‘population’ of Facebook is massive!

No wonder businesses all want to use it to promote their products and services.

The problem is, 62% of small businesses feel like their paid Facebook Ads are failing.

No one wants to be throwing money at ads that don’t work! What good is such a massive pool of potential customers if you can’t successfully reach them?

Thankfully, there are ways to fix this problem. You don’t have to be part of that 62%!

I’m going to show you the most common reasons why small businesses fail with Facebook Ads and how to fix each issue.

But first, let’s look at the big picture to understand the problem better.

The Problem Isn’t Facebook Ads

96% of all B2C marketers use social media posts as a form of content marketing. That leaves only 4% that don’t!

Not only that, but out of all of the B2C companies using social media, 97% of them use Facebook!

This means nearly everyone is using Facebook for business marketing.

If everyone is doing it, it must work, right?

Overall, only 3% of companies who participated in the Content Marketing Institute survey felt that their content marketing approach was not successful.

Since I just showed you that over 97% of them were using Facebook, we have to assume they included that in these results.

And that means Facebook content marketing is successful for the majority of businesses, in general.

But small business owners seem to be struggling with success.

Manta surveyed 4,712 small business owners regarding their use of Facebook, and their results are similar to Weebly’s.

50% of small businesses feel they’re not getting a positive return on investment from Facebook.

This is important for two reasons:

1. The pool of potential customers is so massive, that if you cannot do this right, you’re handing over a huge chunk of business to your competitors who succeed at it.
2. You’re paying for ads that aren’t providing a return, which means you’re just throwing away time and money.

Why is it that small businesses are failing at Facebook Ads when larger companies are not?

What are small businesses doing wrong?

Problem #1 – A lack of understanding of content marketing

I just showed you that the problem is small businesses and not Facebook Ads.

So what do small businesses have in common, that big businesses do not when it comes to Facebook advertising?

Let’s look at small businesses.

About one-third of small businesses fail within the first two years, and half of all small businesses fail by year five.

Why is the failure rate so high?

There is a range of reasons, from lack of experience to lack of cash flow.

Of course, these reasons for failing in business can also be valid reasons for failing in marketing.

Let’s start with the lack of experience.

Too many small business owners try to wear too many hats.

Just because you are an expert in your field, your product, or your service, does not mean you know everything you need to know about running a business.

Facebook Ads are not like an ad you pay to have in the local newspaper.

A basic understanding of content marketing is necessary to see success unless you’re just insanely lucky.

Understanding social marketing and how it differs from traditional marketing can make all the difference.

A typical approach through the sales funnel is actually a long and winding road across different channels, devices, and messages.

Your first job, then, is to try to recreate this whole winding path within Facebook Ad campaigns.

You need to have multiple campaigns, each with different objectives, and target audiences with varying levels of intent.

That means we need to look at campaigns as a whole.

Then we need to find the bottlenecks and determine how steps right before or after them are contributing to the issue.

The good news is that Facebook helps you with this right out of the gate:

Depending on your selection, your objectives and ads should be completely different.

Is your problem low sales?

Start with conversion campaigns.

Make sure all the basics are covered.

Create a ‘tripwire’ to scale down complex or expensive areas.

Focusing on being simple and straightforward should do the trick.

Are you trying to create consideration-building campaigns?

You need to actively re-engage people who are familiar with your business.

That means recapturing past visitors.

You should be using Dynamic Product Ads to see who has viewed product pages.

Focus on getting people to download eBooks, white papers, and checklists or try getting them to attend webinars.

Make sure you use marketing automation for all of this stuff to make it seamless.

Is your priority simply increasing awareness of your brand?

Prioritize expanding your reach by optimizing ads for website visits and clicks.

Aim to promote content that will appeal to the widest possible target group.

And make sure you try carousel ads to test different messaging to see what’s most effective.

Problem #2 – No strategy, plan, or measurement system

Of course, I realize it’s not as cut and dry as ‘learn content marketing and you will be a success’!

I also realize how many hats a small business owner has to wear and how limited your time can be.

So I’ll take you through several specific areas where small businesses tend to fail with Facebook Ads and how to quickly fix them today.

First off, as with any part of your business, the biggest mistake is not having a strategy and plan.

There is massive potential to grow your business using Facebook, but if you don’t have a clear vision of how you want to use it or what you want the outcome to be, you will fail.

Facebook is just another business tool. It is used by different businesses in different ways.

Over 72% of small businesses said they want to use Facebook to raise awareness.

If this is your goal, then a low click-through rate doesn’t accurately measure whether you were successful or not.

Before you try anything else, figure out what is your goal of using Facebook.

The top goals for small business owners in the Mantra study were:

• Building awareness
• Attracting new customers
• Getting phone calls from new customers
• Increasing website traffic
• Improving customer retention

Once you know your goals, then figure out how you’re going to measure success.

To make sure you’re picking the right posts, you need to establish engagement benchmarks.

This will help you decide whether or not a paid promotion will be worth it.

Keep in mind that benchmarks will vary between companies based on their goals.

To set an engagement benchmark for your company, you’ll want to look at your current number of followers, past engagement rates, competitors’ engagement, and your overall Facebook goals.

You’ll also want to determine how much value a click and conversion hold to your company. This will allow you to view your campaign in terms of monetary value and compare it with other advertising expenses.

A monetary value will also help justify the time and resources you put into Facebook Ads.

The benefits of maintaining an active presence on social media will only increase as time goes on.

Especially if you are a small company with little social media presence, a little effort will go a long way.

The best way to start is to define your goals, whether that be brand awareness or strictly conversions.

Plan a content strategy around your goals and desired brand personality.

Then, you’ll want to know who you’re talking to. Consider your current customer base and the type of audience you want to attract on social media.

Developing a deep understanding of your audience will help you create more engaging content and, therefore, create more effective paid ads.

Once your content is flowing, you’ll want to start tracking your KPIs so you can prove that your social media is successful.

Keep in mind that the average conversion rate for Facebook Ads is only 9.21%

The report also showed that the average conversion rate is highest in the fitness industry, at 14.29%, and education, at 13.58%. It’s the lowest in the technology sector, at 2.31%.

If you’re expecting Facebook Ads to provide a 50% conversion rate, of course, you will feel like they’re failing!

That being said, Facebook does produce the best ROI of all social media platforms.

How do you know your plan is working?

Test it. Continuously.

You need to test different offers to understand what works and adjust your plan accordingly.

The problem with the standard recommended A/B tests is that most fail.

To make matters worse, they’re incredibly hard to get results from if you’re not already converting well.

You shouldn’t even bother with A/B tests if you don’t yet have at least 1,000 monthly conversions.

Any single test should have a minimum of 250 conversions before you can believe the sample size.

The companies with the highest conversions aren’t even testing variables (which is what most A/B tests do).

Instead, they’re testing different offers.

That could mean one e-book but on completely different topics.

Both topics should be top of the funnel topics that appeal to a variety of people.

Both can also apply to the same segment or target group such as startup founders.

The only way to know which one converts best is to roll the dice and see.

That’s why planning without checking the results can mean failure.

Problem #3 – You’re not investing enough time.

58% of small businesses are only spending an hour a week on their Facebook marketing efforts.

Why is this a problem?

Because 3.3 million items are shared on Facebook every minute!

If you’re only active on Facebook infrequently, then your ads will never be seen among all the other noise.

There is simply too much volume.

Social Media Examiner surveyed social media marketers and found out that on average, they post on a branded Facebook page 8 times per day.

Imagine how quickly your ads are getting lost in news feeds if you only post once per day.

According to Mantra, an hour a day is even more time than most small businesses are investing!

The same survey indicated that 58% of small business owners put less than an hour a week into Facebook marketing.

Social media can’t be an afterthought. You will fail if you think of it this way.

As of March 2017,almost two billion people are monthly active Facebook users. Chances are most of your target customers are among those billions of people.

39% of marketers have increased their posting frequency on Facebook over the last 12 months.

If you only post infrequently, your potential customers likely won’t even see your posts.

According to Post Planner’s research, 75% of the engagement you get on your posts happens within the first 5 hours.

After that, engagement pretty much dies off.

This means if you aren’t posting regularly, you’re basically history.

While there are roughly 60 million businesses using Facebook pages, only about 4 million of those are actively posting on their page.

A stale business page could actually hurt your business more than no business page!

Anyone who comes across your out-of-date page may wonder if you’re still open or even a real business.

Facebook is the kind of thing that needs to be done right or not done at all.

Be honest with yourself about the time and resources you are willing to commit to your company’s Facebook page.

I should also warn that it is possible to go too far in the other direction as well.

Posting too much will overwhelm people with your messages to the point where they start tuning you out.

What’s the right frequency? Aim for 3 to 8 ad appearances per person over the life of your ad.

This can help make sure that your ads don’t become white noise.

Avoid setups like this one:

A frequency of 38 won’t just make people tune you out. It could turn potential customers into haters!

Problem #4 – You’re not investing enough money

Going back to the Weebly survey of small business owners, 82% have spent less than $50 on a Facebook Ad campaign and more than half didn’t buy Facebook Ads at all.

Less than $50!

In comparison, most successful B2C marketers spent an average of 26% of their entire marketing budget on content marketing (including Facebook Ads).

I can guarantee you this was more than $50!

Not only that, but 37% of them plan on increasing that spend over the next year.

But most small business owners surveyed by Weebly don’t want to spend any money on a paid campaign.

I get it. It can be hard to throw money at ads when you don’t know if they’ll work.

The good news is that you can experiment with organic posts to understand what resonates best with your audience before spending any money.

Look at the engagement of your current social media posts. If you have a post that’s creating a lot of organic engagement, it may be a good post to turn into a paid ad.

It will have a much better chance of success.

All ads on Facebook are basically just regular posts. The only difference is that you’re paying Facebook to maximize your reach.

Only a tiny fraction of followers will see your regular posts.

The reach of organic posts has been steadily declining as Facebook updates their algorithm.

Regular posts also don’t give you the ability to target specific people who are more likely to click on them.

When using paid advertising, you can target the people who are likely to be interested in your brand based off interests that they have expressed in the past and other data that Facebook has collected.

Today, reliance on free, organic results on Facebook will doom you to failure.

Organic posts reach only about 2% of your fans!

This means that 98% of your Facebook page’s fans may not see your posts.

That’s a huge loss of traffic!

Not to mention that the 2% you’re reaching are people who are already your fans!

Good luck reaching new audiences organically.

The situation is slightly better for smaller brands, but it’s still only about 6% of your fans that you will reach with organic content.

Let’s face it, social media for businesses has changed. It’s now a pay to play arena.

If you are trying to reach a wider audience with your Facebook posts, you’ll need to use Promoted Posts and other advanced Facebook Ad strategies.

Problem #5 – You’re not targeting the right audience

It’s not that small businesses contacted by Weebly weren’t seeing any returns on their ads.

It’s the quality of the returns that seem to be in question.

According to the feedback, small business owners did get clicks and likes but struggled with sales conversions.

“Although I may get clicks or likes, it doesn’t always translate to more money coming through the door,” one owner says.

Putting it simply, another responds, “Lots of impressions but almost no conversion.”

“When businesses don’t see the results they hope for, it’s usually because they haven’t done enough testing of their ad copy, visuals, and the ideal combination to target the right audience,” says Vitruvian Digital Advertising founder Kristie McDonald.

The potential audience on Facebook is massive.

Only a small percentage of them will actually convert

Small businesses aren’t asking themselves the right questions to determine an effective target market for Facebook Ads.

Have you been guilty of only defining your audience by their gender, age, and income?

If you’re choosing the simplest of criteria to let Facebook know your target audience, you’re going to fail.

You need to use more powerful insights into the behaviors and unique interests of your ideal audience.

That way you can deliver your ads only to people most likely to want what you have to offer.

Make sure you don’t just combine your demographics with every interest and behavior you can think of.

You need to set the criteria for only one or two interests and behaviors at a time.

If you try to go too wide, you will just spend a lot of money on audiences that don’t convert well.

You need to get laser specific in telling Facebook who you want to show your ads.

Make sure you’re targeting custom interest and lookalike audiences.

Use a social listening tool to monitor updates and sentiment.

This will tell you if what customers mean matches what they are saying.

Sometimes what they tell you is most important to them isn’t actually the most important thing.

You can use social listening to divide the market by interests instead of the typical demographic data.

Listening also allows for better personalization of ad content.

This is really valuable since 71% of consumers prefer personalized ads.

Whether you are relying on organic and paid advertising, the personalization of your brand is what will set you apart in the long run.

Once you know who you’re trying to reach, you can work on the type of content that will resonate with each segment.

Make sure that you use your value proposition to set your product or offer apart from the competition.

Remember that the value proposition needs to be phrased and marketed differently for audiences in each stage of the funnel.

Use your ads to get the right message to the right audience instead of trying to blast everyone with one message.

How do you know you successfully hit the right audience with the right message?

Facebook has a Relevance Score that will tell you.

The better you are at targeting the right ad message to the right audience, the better your click-through rate will be and the lower your cost per click.

AdEspresso decided to test this measure. They discovered that when they ran the exact same ad, but with better targeting, it got a much better Relevance Score.

Not only that, it dropped their cost per click and gained them four times more clicks when compared with the poorly targeted ad.

You can find this metric by going to one of your ad campaigns, going down to a specific Ad Set, and then looking in the lower right-hand corner.

The scoring system is one to ten, with one being the worst and ten the best.

Problem #6 – Stop trying to go for the cold sale

This is some of the feedback from one of the survey respondents who told Weebly that Facebook Ads don’t work:

We very rarely have ever gotten sales through Facebook. We feel that ‘Friends’ on Facebook would rather interact than be sold to. Trying to sell via Facebook is like walking around at a party and passing out business cards trying to sell your products to friends who would rather be socializing than dealing with a sales attempt.

It sounds to me like this person was trying to hard sell on a cold audience.

Socializing is the new way of selling.

If you only plan on pushing cold sales on social media, you might as well forget Facebook. At least that’s what Emily Pope, a small business marketing expert from Fundera thinks.

A good Facebook page strategy consists of a healthy mix of feel-good content, information your customers need to know, and a small bit of advertising. If you’re not set up for that or want to focus only on hard selling numbers, you’ll be wasting your time on a Facebook page.

In other words, you want to focus on benefitting and giving content to your consumers before asking them for anything, especially a sale.

To get the most out of Facebook, engage with your online community in positive ways.

How can you fix this?

Remember the sales funnel.

You need to build the relationship from the beginning on the funnel.

My guess is that this business owner isn’t used to coaxing customers through the funnel.

If you’re only used to selling to people once they walk into your store, you’re used to the hard sell strategy that works on people ready to buy.

This means you’re missing out on huge sales opportunities, even outside of Facebook!

On social media, you need to build trust before you can push a sale.

This isn’t something you can do with the occasional monthly post (see problem #3).

One quick way around it is to build a working relationship with influencers in your market.

Facebook works extremely well for retargeting.

This is one of the best values of Facebook Ads.

Why?

This audience is four times more likely to convert!

One reason for this is that these customers are already familiar with your brand and your product.

It’s no longer a cold sell.

No one is hanging out on Facebook looking to make a purchase.

Refer back to problem #1. You’re going to need to build multiple ad campaigns, one for each stage of the sales funnel.

Otherwise, you’re not going to be able to compete with all of the reasons they logged into Facebook.

Stop trying to jump right into the sales pitch!

Problem #7 – Understand that Facebook is a business

Some of the small business owners surveyed said they don’t believe the promise that paid posts will reach a larger audience.

Small business owners seem to begin to distrust Facebook right at the very beginning of an Ad campaign before there’s even been time to see results.

When the ad order is placed, most small business owners reached by Weebly were left saying, “Show me people. Where are the people? There are no people!”

You need to remember that Facebook is a business.

While it may seem like just a free place to hang out and socialize, it’s not.

You need to treat your relationship with Facebook the same as you would any business partnership.

You will only get a return out of it if you invest in it.

For example, linking a Facebook Pixel to your e-commerce site can have huge benefits for you.

Facebook also loves this because it provides them with tons of audience data.

If you see Facebook as anything other than a business, I’m betting you’re too uncomfortable to link all of your site data to them.

But as a business, if you don’t provide profit to them in some way (either information or money), then they have no incentive to help you succeed.

Facebook has proven results. They’re old in the social marketing world.

This is not some new kid on the block who is still untested.

The list of brands who’ve been successful with Facebook Ads goes on and on.

Facebook has an entire database of successful case studies.

Those results aren’t just for big business either.

Check out this ad for Design Pickle, (a startup):

Design Pickle offers unlimited graphics requests.

This ad is directly responsible for almost $6,000 in monthly recurring revenue for Design Pickle.

How?

They used it to target highly qualified leads. Leads who they then sent this survey:

They chose so many questions on purpose.

They used it to weed out people who were just looking for a freebie.

That meant they only got leads which were more likely to convert.

Their campaign generated around 500 leads.

30 of those leads turned into subscribers of their $200 per month service.

They estimate that their customer lifetime value to be around $1,100.

This means the one Facebook Ad resulted in an amazing 633% ROI!

If you want Facebook to work like this for you, you will have to change your viewpoint.

Treat it like a business and be willing to invest time, money, and some of your company and customer data to get an amazing return.

Conclusion

Almost two-thirds of small businesses are failing with Facebook Ads. You don’t have to be one of them!

Remember that Facebook Ads work.

There are proven results that work for companies of all sizes, and the huge majority of businesses use them for content marketing.

The problem is not with Facebook.

It’s with how you’re approaching Facebook.

Treat it like a business partnership.

Make a strategy, determine what you want out of it and how you’re going to measure your return.

Be prepared to invest more time and money into it if you want results.

As long as you invest wisely, targeting the right audiences with the right messages, you will see a positive ROI.

Facebook wasn’t designed as a place to cold-sell customers.

It is social media. Be social. Build relationships. Connect with influencers and your audience.

Those relationships can still be profitable!

What has been your biggest challenge with Facebook Ads?

As more businesses understand  the necessity of being online, getting noticed has become the new challenge. If you’ve recently launched your website, you’ve probably experienced the same struggle. Besides the competition online, search engines like Google control what users see. Their algorithms ensure that only the most relevant pages are shown to users based on the search query and keywords used.

To optimize your website for Google’s algorithms and boost your online visibility & presence, you may be familiar with  search engine optimization (SEO). SEO involves a set of best practices that help search engines recognize your content and its relevance to specific search queries. The more relevant your content is to a search, and the more prominent your online presence is, the higher your ranking will be on Google.

Google and other search engines change their search algorithms regularly and improve search result quality. As a result, your SEO and content strategy must stay top of mind to make sure you match their ranking criteria.

Below are tips to boost your online visibility and help you stay up-to-date on the latest SEO best practices to improve search rankings.

1. Update website content.

The number one driver behind your Google ranking is quality content. In order to boost your search rankings to get on the first page, it’s essential to improve your content with targeted keywords. (A combination of words people use in their search queries.) It is important to take time to research the best keywords for your business before adding them to pages throughout your website. You can then analyze your website  to see which keywords get you the most traffic. These keywords will be the ones you want to focus on and research different variations of them that can be added to new pages you create for your site. Pages that each target their own keyword will give you the best results.

While creating new content for your website, make sure to avoid using excessive keywords, known as keyword stuffing, as Google could penalize your site. Adding genuine content that’s helpful to visitors can improve your site’s authority and relevance. Regularly updated content is an indicator of relevancy and shows that your website is trying to improve the user experience.

2. Get listed in website directories.

Another way to improve your ranking is to leverage the popularity of online directories and review sites like Google My Business. Your business listings help people learn more about your business, it's location and other important information. The website directory does more than  a basic listing by allowing people to review and rate companies based on their experience. Besides reviews, there are more details that the Google directory puts on display. For example, when searching for CPAs in Toronto, Ontario, the Google results display a list of CPAs registered with Google My Business. These listings include reviews, addresses, contact details, hours operation,  and a link to each business website. This lets people find your business quickly, easily understand what you do, and communicate with you instantly.

Listing on other directories like Yelp, Angie’s List, and Whitepages works a bit differently. These directories can be listed in search results and, when clicked, can show people multiple businesses in your industry when they search for businesses like yours.

3. Blog about what matters.

Blogs are a great way to help your business stay relevant online and boost your search rankings. They let you share your thoughts on key topics related to your business while also giving you the flexibility to use strategic keywords that relate to each one.

The only challenge with blogging is selecting topics that provide content that is both informative and interesting. With the right topic, you can inspire your readers and become a go-to resource for your audience.

Most readers who are looking for content online are not just looking for content that is unique. They’re looking for content that will help them grow both professionally and personally. To make your content unique, your blogs should contain actionable information that your readers can put to use and will benefit them. The way you present your content matters too. Long-form content helps increase your search rankings more than short-form content as long as you share valuable, concise, and straightforward information. Creating long-form content that is not focused will negate any advantages and increase your bounce rate. At the end of the day, you want to create content that captivates your audience, keeps their interest, and encourages them to continue their journey with you.

4. Collect reviews from clients.

People need assurance that they are making the right choices when purchasing products and services. A company's online reputation and reviews play a significant part in this. Similarly, online reviews help search engines understand the authority and trustworthiness of a website to ensure they provide users with the best possible results. Client reviews help improve a business' credibility and give future customers more reasons to work with you.

5. Understand website reports.

Website reports help you understand everything that is happening on your website. These reports help you see which pages are getting the most traffic, which keywords are working best, which blog posts are most engaging, and how people are finding your website. All of these details are crucial in helping you see how you can improve your SEO strategy. They indicate what kind of content your audience enjoys, which topics they are most interested in, and what platforms your audience uses to learn more about you. This is powerful information that can help you test new content strategies, develop new Ad campaigns, and create other online promotions that help bring in more traffic to your website.

Setting up your SEO strategy

Now that you have a better understanding of how SEO works, it’s time to put these tools into practice and start driving more qualified leads to your website. However, to use SEO effectively and continue boosting your online visibility, you must stay up-to-date on the latest trends. Search engine optimization is a continuous process, irrespective of the methods you use. That means you must regularly dedicate time towards your SEO strategy. To learn more about how to drive success through your SEO campaigns, please read our previous blog by clicking here.

The only thing that will hamper your online presence is failing to dedicate time to nurturing your digital growth. Don't let this happen to you. Reach out to Webware.io for all of your SEO and digital marketing needs to continue growing your business and your online presence. We are dedicated to helping you achieve your digital goals. Our all-in-one digital marketing toolkit helps you efficiently manage your website, blog, SEO, online reviews, reputation, and more!

Our services, support, and expertise help small businesses like yours easily navigate the digital world so you can focus on what you do best.

To learn more about our services at Webware.io, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.

Exposing your small business to the online community means more than just setting up a website with your business address and contact information. It means creating a virtual version of your business, with an attractive, informative website and a social media presence. In this digital era, people use online search engines for almost everything they need. For many, Google search is the first place they go when they have a question or want to know more about something. Given the reliance on the internet today, not maintaining an active online presence can be potentially fatal for small businesses. If you are wondering how to get online, or how to take your business online, this post will explain why and how to establish a strong online presence.

Why Your Small Business Needs a Strong Online Presence:

• Visibility & Accessibility - Customers are more likely to turn to the web for research when they need information. They may either be looking for specific information on your business, services/products your business offers, or general information about your industry. Going online will give you the upper hand over your competition. The easier it is for your potential customers to find you, the more likely they will invest in your products and services.
• Build trust & confidence - A quality website, active social media, and an updated blog immediately give your business credibility to potential customers. It reassures clients that your business is established and trust-worthy. Open communication and quality customer service, through your website or social media, can help increase customer confidence and brand loyalty.
• Marketing & Ecommerce - In this new online era, the internet allows you to market to anyone, anywhere in the world. There are a number of online marketing and advertising avenues which can help extend your reach and increase both online and offline sales. Whether you’re displaying testimonials from clients or photos of your newest products, it’s never been easier to show the world what your business offers. Displaying your products or services on your website allows customers to easily learn about what your business offers.

How to Establish a Strong Online Presence:

• Website - A website serves a primary source of information about your business. The importance of local search is growing as we evolve. Most customers access the Internet, and use search engines to research everything, from entertainment to professional services. Having a website is the first step to interacting with your existing customers and attracting new customers to your business. Building an attractive, easily navigable website is a great first step to securing your online presence.
• Blog - Blogging significantly increases SEO and lands your business higher in Google search results. The more quality content on your website and the more often that content is updated, the more Google will favour your website over others. This is easily achievable with consistent, quality blog posts, relevant to your industry and business. A blog can also help establish your business as knowledgable and a go-to source of information for customers.
• Social presence - Having your small business on recognized online platforms like Facebook, Twitter, and Pinterest is essential in expanding your client base. Through these platforms, customers can learn more about you and your business. Webware offers its customers a Facebook Store, where a business can sell products directly from the business Facebook page. All your social platforms should display your expertise in your industry and maintain open communication with your customers.
• Webstore - If your business sells products, adding ecommerce to your website can increase your visibility online. Online shopping is a growing force in the retail market and can help you reach a new customer base, outside your local area.
• Reviews - People often check reviews to help them decide between products or services. People generally trust their peers so good online reviews can be a gold-mine for your business. Reviews also help increase your business’s ranking on the Google Search Results page. Again, the more quality content that links back to your website, the more Google will favour it. Install a Review widget (like Yotpo) on your website and encourage customers to write reviews about your products and their experience with your business.

The Bottom Line

In today’s Internet-focused world, a business that doesn’t maintain an active online presence will go unnoticed by Google and potential customers. To avoid being lost in the internet clutter, ensure your business is easily accessible both locally and across the globe.

Your website and social media presence are opportunities to make a great first impression.  Inspire trust and confidence in your clients from day one with a well designed and comprehensive digital strategy.

If this blog has you considering how you can improve your online presence, maybe it’s time for you to find  a digital marketing solution that fits your business. Webware.io is a digital marketing agency that provides the services, support and expertise to help you stay competitive in today’s web-based world. We work with you to provide website design services, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here.

Have you considered online marketing for your small business? If you have a website, online marketing is a great way to increase traffic, leads and sales. Online Marketing covers a range of business-boosting activities: SEO (Search Engine Optimization) social media marketing (Facebook, YouTube, Twitter, Instagram etc), content marketing, email marketing, paid advertising to name a few. If you’re not sure if online marketing will work for your business, here’s 6 online marketing myths debunked to get you on your way!

Myth #1 My Business Doesn’t Need an Online Presence.

Perhaps you feel that your customers aren’t online (they are!), or maybe you don’t need more customers at the moment. While that’s a nice, comfy position to be in, it may not last forever. Even if your business is in a good spot today, an online presence can help solidify its future. The majority of the North American population use the internet from all age groups: over 90% usage rate for ages 18-50, over 80% usage for ages 50-64 and almost 60% usage rate for over 65 years. For many of these internet users, heading to Google search is the first thing they do when they’re looking for more information. If your business is online, your potential customers have a much better chance of finding you! An online presence increases your business’s visibility and accessibility while building trust and confidence with your customers. In today’s digital age, it is no longer a luxury to be online - your customers expect it! Read more about why your business needs a strong online presence here. 

Myth #2 I Don’t Have Money For Online Marketing.

Spending money on online marketing is an investment in your business’s future. Once you find the right online marketing strategy that works for your business, you will see an increase in traffic, and leads. You might be surprised at the results even a small online marketing budget can yield. Start small and use analytics to find what works - you’ll be glad you did! Even the most limited budget can benefit from Google’s tools to help your business communicate up-to-date business info, manage reviews and connect social media accounts to boost search engine results.

Myth #3 Online Marketing Doesn’t Work.

Perhaps you’ve had a sour experience, received some bad advice, or didn’t give the online marketing strategy enough time to work. While it’s true that not every type of online marketing works for all businesses, there is a strategy that will work for you. If online marketing hasn’t worked for you in the past, or you’re skeptical of it altogether, Google is a trusted and safe place to start. Google is continuously improving its search algorithms so it’s easier for your customers to find you - making online marketing easier for small business. Learn more about how Google can help your business here. 

Finding an online marketing strategy that works for your business starts with market research. Get to know where your customers and target audience spend time online; focus your efforts on those channels. Once you know WHERE to market online, creating quality content is more important than quantity. Understand who your customers are and tailor your content to their interests and needs. If you plan to hire an agency to help you, check reviews, ask specific questions about what methods they use and what kind of results to expect. 

Myth #4 - I can expect results right away!

As they embark on an online marketing journey, many businesses have the expectation that they will see results right away. Unfortunately, gaining solid SEO (Search Engine Optimization) ground is mostly about building strength over time (for example - with keywords, link building, blogging etc). A quality, online marketing strategy that includes SEO will likely yield results starting at the 6 month mark. It’s common to see small results as early as 3 months but investing a minimum of 12 months into an online marketing strategy is your best bet. Once you’re happy with how your strategy is performing, implement a maintenance strategy to keep up the momentum. Don’t let minimal results in the beginning discourage you; online marketing is a marathon - not a sprint! 

Myth #5- My business doesn’t need a website; we are on Facebook, Twitter, LinkedIn, Instagram!

Social Media Marketing is only one part of a comprehensive online marketing strategy. While using the same social networks your customers use is extremely important, they don’t take the place of a website. Even though your social media profiles will show up on Google searches, they are not contributing to your SEO ranking. Additionally, social media platforms are likely to change over time; websites aren’t going anywhere. It’s hard to imagine platforms like FaceBook and Twitter becoming irrelevant, but MySpace is a great reminder that it can happen. Lastly, your website and the content within it, are owned by you. Facebook owns your business page (and its content) and can choose to shut it down at any time. For the best chance at online marketing success, be sure to include a range of proven marketing tactics, like a website, in addition to your social media campaigns. 

Myth #6 - There’s too much competition; there’s no point in online marketing.

If your competition includes a lot of big companies with huge marketing budgets, it can be difficult to increase your search ranking for certain keywords.  However, that doesn’t mean you can’t find a strategy that works for your business. Even if you aren’t competing with Fortune500 companies for search engine rankings, here’s 3 ways to step ahead of your competition:

• Long-tail keyword strategy. A long-tail keyword is a specific, detailed phrase (usually contains more than 3 words) to narrow search results. For example, “where to buy conflict free diamonds online” is a long-tail keyword option for “diamond”. 
• Great content marketing. As an expert in your industry with hands-on experience, you have the opportunity to provide valuable information to those looking for it. Get blogging!
• Local Search. Small businesses can leverage the power of local search by incorporating the neighbourhood or city into their SEO strategy. For example, “best fish tacos in The Distillery District, Toronto”.

People are using search in a more conversational way than ever before. Small businesses can use their unique expertise and experience to employ these strategies to get ahead of big competition.

Finding the right mix of online marketing activities to suit your small business can positively affect your bottom line. Don’t let these 6 online marketing myths discourage you from finding success!

If this article has you thinking about how you can improve your digital strategy, maybe it’s time that you consulted a professional for a digital marketing solution for your business. Webware.io is a digital marketing agency that provides the services, support, and expertise you need to stay competitive in today’s web-based world. We work with you to provide website design, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here.

Alpha Group offers job opportunities in entry-level sales & marketing across California. To help them reach a wider audience, we launched their new website - www.alphagroupmarketinginc.com

We wish the team at Alpha Group the very best of success.

Eyelash Extension Technician at Endless Lashes offers classic lashes, hybrid lashes, volume, and mega volume eyelash extension services across Campbell River. To help them reach a wider audience, we launched their new website - www.endlesslashes.ca

We wish the team at Endless Lashes the best of success.

At Rōan Interiors, the interior decorators and designers offer services that include color consultations, kitchen and bath design, and space planning across Richmond, VA. To help them reach a wider audience, we launched their new website last week - www.annageilmaninteriors.com

We wish the team at Rōan Interiors the very best of success.

Phillip Angelo is a Photographer based in Millville, NJ, offering photography services including portrait, headshot, and product photography across New Jersey. To help him reach a wider audience, we launched his new website last week - www.phillipangelophotography.com

We wish Philip and the team at Phillip Angelo Photography the very best of success in their future endeavors.

Winco Blinds & Window Fashion offers fashionable window coverings. They provide dual shades, roller shades, and motorized blinds to clients across Edmonton, AB. To help them reach a wider audience, we launched their new website - www.wincoblinds.com

We wish Winco Blinds & Window Fashion the best of success.

Nobody likes burning their fingers, but sometimes, the business decisions we make, backfire and put a strain on our finances. As digital marketing is still a burgeoning industry, it’s nuances aren’t fully understood, and small business owners often fall for the smoke and mirror tactics of agencies that offer digital marketing services.

The truth is, the dawn of digital marketing has opened innumerable avenues to market your products and services successfully. Whether you’ve been running a successful business for decades, or maybe you’re the new kid on the block, digital marketing can propel your business to the heights you’ve dreamed of. However, to get there, cutting out any mistakes that may be made along the way becomes essential.

As a growing digital marketing service provider Webware understands the struggles small business owners face and want to help you overcome the challenges that come your way. To help you navigate through the web of digital marketers and select a team that best suits your requirements, we’ve put together a list of the most common mistakes people make when hiring a digital marketing agency and how to avoid committing them.

1. Not working with a full-service digital marketing agency.

Some agencies focus their offering on a single service such as social media marketing or SEO but do not offer an entire suite of services. The challenges of working with providers who specialize in one or a handful of areas of digital marketing expertise are two-fold. First, in order to get the full-suite, you will have to work with and manage numerous resources adding to your already stretched workload. Second, often there is integration between the different channels that are easier to manage by a single entity. To gain an understanding of an agencies’ capabilities it’s important to ask for examples of previous integrated campaigns they have worked on to verify the services offered. Experience in creating and developing a website, optimizing for keywords, launching appropriate digital marketing services, managing social channels, placing ads, and creating content to generate the maximum level of engagement are table stakes for an experienced digital agency. Also, an accomplished agency will provide monthly analytical reports to demonstrate the success of their efforts and to make recommendations for improvement.

2. Choosing the cheapest as opposed to the best digital marketing agency.

Price is a major constraint for most companies, but going with the cheapest digital agency could damage your brand image in the eyes of your customers if the work is not up to the mark. A reputed marketing agency will enhance your brand perception instead of damaging it, which is why it’s important to set a reasonable budget and also expect to pay a competitive rate for exceptional work.

3. Approaching an agency without a clear marketing goal.

It’s essential to have clear digital marketing goals and carry out research before you start approaching digital marketing companies. You do not want to end up taking on services that are unnecessary, based on recommendations from the agency. You know your business best, so make sure that the company you choose aligns with your overall mission and vision and not the other way round.

4. Not getting a plan from the digital agency.

When you work with an agency, it’s important to ask for a plan that includes timelines, goals, and the platforms that will be used to enhance your brand. Your company may be more successfully promoted on Facebook and Instagram if you‘re into retail, or it may receive better traction on LinkedIn and Twitter if you’re primarily B2B. Email marketing and newsletters could also help your strategy, so explore a customized package based on your needs.

5. Working without a marketing budget for campaigns.

Every company needs to have a marketing budget for the year. You will have to consider what percentage of your budget you are setting aside for digital marketing and the budget for traditional marketing. Getting a beautiful website designed will be a one-time cost, but digital marketing services are usually charged on a monthly retainer basis, so this needs consideration. Also, running ads on digital marketing platforms increases the visibility of your brand, but it’s important to set a budget, so you do not end up overspending.

6. Not checking the reputation of the firm.

A company that is providing digital marketing as a service should have a strong reputation online. It’s vital to check the company’s social media channels and read reviews and ratings from past clients. Also, the kind of language, images, and videos used on the website will give you a clear indication of the caliber of the company.

If this article made you sit up and think about your digital strategy, maybe it’s time you consulted a professional for a digital marketing solution for your business. Webware.io is a digital agency that provides all the tools you need to succeed in today’s web-based world, on one platform. We work with you to provide website design, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more. Our head office is located in Toronto, and we serve clients across Canada and North America.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here. 

Over time, digital marketing has evolved and changed the way businesses operate. As a result, digital marketing agencies are upping their game and offering a range of new tools and channels for organizations to connect with their audiences and simultaneously expand their client base.

However, as digital marketing is still an ever-growing field, there are countless myths and misconceptions associated with it. Those that fall for this misinformation can miss opportunities that could take their business to the next level.

To take advantage of the right digital marketing services, we want to help you steer clear of these falsehoods, and to do so, Webware.io has dispelled three of the most widely believed myths about digital marketing.

Myth 1: You can be successful without having an online presence.

The reason this myth has become so widespread is due to the underlying fear of failing. Many understand the potential digital marketing could have on their business, but they are afraid of making a mistake and a possible adverse outcome.

However, any effort online will directly benefit their business. At Webware.io, our clients are happy, ranking higher on Google’s organic search, and have a better focus on operations.

Myth 2: Your offline product/service can beat your online competition.

If you do not have any online visibility but your competitors are marketing on the web, they already have the lead. Entrepreneurs or new businesses often believe that better services or products are solely more crucial than marketing efforts.

Unfortunately, if you don’t sell to the group of hungry buyers online, it is likely that they are looking at your competitor’s website or page and may end up being more interested in them.

Without a digital presence, you are practically spoon-feeding your potential buyers to your competitors. To rectify this, you need to identify areas in your current online marketing that are weak and need improvement. You can try A/B testing to find what works and then double down on it.

Myth 3: Digital Marketing Services are Expensive.

It is costly if you don’t do it right!

If you leave it to the marketing professionals, every penny will be paid back to the business. Through our years of experience, we have gained sufficient knowledge to place your money in the areas that offer the most return.

To steer clear of these and any other myths, and get access to a all-in-one digital solution, reach out to Webware.io. Our solution provides the tools, expertise, and support to get digital marketing working for your business. In addition to building and maintaining websites and online stores, we offer SEO marketing services, newsletters, multiple blogs, and manage your social media platforms.

To learn more about the services we offer, please click here. If you have any questions about digital marketing, we would love to hear from you, chat with us here.

Let’s face it, no matter how hard you try, you cannot please everybody, and not everyone is going to love your business. While several clients may leave tonnes of positive feedback, it only takes one harsh review to scare off potential customers.

Having said this, it’s important to understand that negative reviews are not always bad for your business. In fact, if you manage them right, they are more useful for your online reputation management than a business having only positive reviews.

How can negative reviews help your business?

• Bad reviews show the customers the worst-case scenario and help them understand how much it can really matter to them.
• If all your reviews are positive then many shoppers may think that you have fake reviews or you have bought them up. Negative reviews create a healthy balance and your business reviews sound more authentic.
• Bad reviews do not always put the customers off, it's the ratio of bad and good feedback. Many positive reviews weigh more than a few negative ones, while representing the reviews more truthfully.
• Critical reviews help you understand where your business needs to improve.

As specialists in digital marketing, we’ve faced a fair number of negative reviews, but instead of letting them drag us down, we turned them into a positive outcome by addressing them quickly and professionally. To give you the same ability, we’re going to talk about how to deal with negative reviews on social media.

1. “I’ve received a negative review, what should I do?”

It’s every business’ worst nightmare - the negative online review that is turning away customers. Negative reviews can drastically hurt your business, and surveys show that almost two-thirds of customers form an opinion of a business after reading just about four reviews.

However, how you respond to a negative review will make all the difference. When you receive a less than favorable review, here’s what you must do:

a. Listen carefully for feedback.

Stopping a problem in its tracks and building lasting relationships with customers starts with social listening.

Unfortunately, an angry customer won’t always speak directly to your business. To ensure you don’t miss valuable feedback, you should track all mentions of your brand, branded hashtags, and branded URLs shared on social networks - whether they include an @ mention or not.

Once you find the feedback, with a calm mind, understand what the client is saying, why it is being said, and what led the client to address it publicly instead of coming directly to you.

b. Respond quickly.

Responding to the review comment as soon as possible shows that you are interested in solving the problem that the reviewer has.

When responding, don’t let anger and frustration take over. Apologize, if needed, and explain how this is unusual in your business. Consider offering a special deal or a discount on the purchase, if applicable.

Responding to negative reviews will not only work to appease a disgruntled customer, but it may also help grow your business and present it in a new light.

While replying, it’s essential that you do not use canned responses. You must humanize your response, maintain transparency, and not be negative. It’s important that people see that you respond to every inquiry and you’re interested in your customers’ opinions.

At Webware.io, one of the critical components of our digital marketing toolkit is online reputation management (ORM). We understand how vital addressing online reviews are for small and medium-sized business owners, especially if they are negative reviews. Our experts understand how to deal with negative reviews efficiently that not only satisfy the customers raising the concern but also, represent the "customer first" approach of your brand.

2. “Should I hide a negative review?”

Never remove or hide negative comments! If customers take their time to post about you once, they will post again. If you remove a real comment, you can be sure they will come back: louder, angrier and more frustrated. Secondly, negative comments show that you’re a genuine, honest brand.

Think about it this way: customers enter your profile and see only good opinions, which could make them think that you’ve made all these comments up. They probably will start digging for other opinions on forums and review sites. Sooner or later, they’ll find negative feedback, and they might choose your competitor because they feel you’re not honest.

3. Don’t forget to follow up!

Once you address a complaint, don’t forget to follow up and ensure that they are satisfied with the product or service. If they are dissatisfied with the solution or the fix you provided, they are likely to post a second negative review, which is more harmful.

4. Make the client feel valued!

People like to see that businesses care about their opinions. The best way to put out the fire of negativity is by handling the customer and the situation in a professional manner. As a business owner, you can take control of the situation by responding helpfully and genuinely. Never respond negatively or defensively.

Ensure your customer feels listened to, and don’t be afraid to apologize for any inconvenience or a less-than-stellar experience to help diffuse a negative situation.

As a business, you’re likely to receive a negative online review sooner or later, but with these tips, you can use the negative review to make your online business reputation stronger. If you know how to respond to negative reviews on your social media, that’s the best reputation management strategy.

As experts in digital marketing, at Webware.io, we offer an array of digital marketing services to ensure your online presence is well-marketed and leveraged to find customers, keep customers, and earn referrals. Our key digital marketing services include email campaign management, newsletter communications, SEO, Google AdWords, social media advertisements, content marketing, lead generation, online reputation management, and more.

To learn more about our services and complete digital marketing tool kit, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.

Reviews are an integral part of branding. They not only fuel your SEO for a privileged ranking on Google, but they simultaneously secure trust and confidence in your products and services. Reports suggest that over 90% of consumers consider online reviews before making a purchase decision.

At the same time, the quality of your reviews and the frequency of positive and negative reviews further impact their decision to pursue or abandon a businesses’ products or services. The date and time of your latest reviews also matter, so if you aren’t working to collect new reviews, it’s time you get started. Also, make sure you know how to respond on social media correctly, that matters.

To help you get right to it, the marketing experts at Webware.io have listed the following tried and tested techniques to collect business reviews online and boost your business through brand reputation management.

1. Set up accounts on trusted review platforms.

Different people use specific platforms to research businesses. While some prefer Facebook, others choose Google Reviews, Yelp, or BBB. By launching your business presence on different review sites like these, you can ensure your brand receives more visibility.

2. Make it easy for clients to leave reviews.

One way to do this is to integrate review platforms like Google My Business, Facebook, Yelp, etc. with your website. Another is to bring the review platform to your client via email. When you email your clients review invites, you can include links to the review platforms you’re present on.

Similarly, you can request feedback through regular newsletters by including a link under your signature. Other means of communication are useful too, like text messages or Facebook messenger to direct your clients to your reviews page.

3. Time your review requests and reminders.

If you wait a few days after delivering a product or service, the client will have sufficient time to try it out and identify the things they like most about your products or services. If your brand gets tagged on social media, you can use it as an opportunity to claim a review. In case you don’t get an immediate response from your clients, you can remind them to review you after a few days. You can also ask for reviews after a repurchase or re-order.

4. Respond to reviews - positive and negative.

As we’ve mentioned, before choosing a product or service, most people look through reviews and ratings to ensure they’re making a rational investment. That means your response to customer reviews will be visible to them, too. Many people appreciate a company that interacts with clients. It makes them feel valued and encourages the clients who are reading to choose you and review you after a purchase. At the same time, when you get negative reviews, you can use it as an opportunity to show your clients that you appreciate their honesty and offer resolutions to their grievances.

While many business owners are tempted to get rid of negative reviews or reply to them defensively, it’s not the best strategy. To learn How To Respond to Negative Reviews On Social Media, please click here.

5. Share reviews with clients.

When you get positive reviews on different review platforms, you can highlight them as helpful reviews. You can even send them to your new customers by email or via text message asking your clients if they had a similar experience and if they’d like to share it. You can even ask if they are willing to help more people make a choice between you and other businesses. Showing people enthusiastic reviews can motivate them to write similar insightful reviews, and convince potential clients to purchase a product or enlist your services.

How Webware can help your business's reputation management!

Your online reviews reflect your reputation in the market. They determine your commitment to positive customer experiences and decide where you rank against your competition. That makes reputation management a vital component of your digital marketing strategy.

As a digital marketing expert, Webware.io provides you with different review collection strategies to build your reputation online. We take the time to understand your business and plan actions for fruitful results. Besides reputation management marketing services, we offer an array of other digital marketing services to ensure your online presence is well-established to leverage higher conversions.

To learn all about our services and complete digital marketing tool kit, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.

Do a Google search for “free website” and you’ll get back pages of results, all offering you a quick and easy solution for building your website without spending a cent.

Article Source Credits:

Author: Tom Ewer
Tom Ewer is a professional blogger, longtime WordPress enthusiast online entrepreneur, and the founder of WordCandy. He was also the founder of Leaving Work Behind.

Article Source: graphpaperpress.com
They have been working with individuals, businesses and startups to make their dreams a reality since 2005.

Originally Posted on: December 2, 2014

81% of retail shoppers conduct online research before buying
Source: GE Capital Retail Bank! 

It’s never been more important for small businesses to have a well-designed, informative website.

To make a lasting impression on potential customers, here’s 10 essentials for your small business website:

1. We Love Our Mobile Devices - Your website must be mobile-friendly.

77% of shoppers use a mobile device to search for products.
source: Salsify

There are more people on the planet who own a mobile phone than a toothbrush. With this reality it is a safe bet that customers are likely accessing your website from a mobile device. A responsive website ensures a smooth, easily-navigable experience and happier customers. 

Google cares deeply that your website is mobile-friendly. If it’s not, your website will be bumped down the search results pages, potentially landing behind your competitors’ responsive websites. 

2. Tell Them What You Are All About -  People are visiting your website to learn more about what your business offers.

Once on a company's homepage, 86% of visitors want to see information about that company's products/services. (Source: KoMarketing)

Design each webpage from your customer’s perspective: Give them the info they need to make an informed decision about your product/service.
Make sure important content is easy to find on your small business website.

3.  Make It Easy To Connect -  It should be as clear as possible how and where to get in touch with your business. 

The business phone number should be visible on the homepage. Once on a company's homepage, 

51% of people think "thorough contact information" is the most important element missing from many company websites. (Source: KoMarketing)

44% of website visitors will leave a company's website if there's no contact information or phone number. (Source: KoMarketing)

Enable Click to Call 

88% of consumers, searching for a local business using mobile devices end up calling or visiting the business within 24 hours (Google Mobile Movement Study)

Another convenience favoured by many is live chat support. Learn more about why it’s awesome here.

A Contact Us page: a feedback form, the business street address, driving directions (if applicable), or even a link to your FAQ section. 

4. The Simplier The Better. The more “visually complex” a website is, the less likely it is to be seen as “usable”. 

39% of people will stop engaging with a website if images won’t load or take too long to load. (Source: Adobe)

All elements (words, images, videos, links) on the homepage should have a distinct and meaningful purpose.

Avoid clutter, small/hard to read fonts, and complex layouts. 
Include clean lines, intuitive navigation, simple font style and colour schemes throughout the entire small business website. 

5. What Are People Saying About Your Business? As the digital age’s word-of-mouth, online reviews are a simple, yet effective way to increase traffic, sales, and build credibility.

82% of consumers read reviews for local businesses, including 93% of people aged 35-54. [Source: BrightLocal, Local Consumer Review Survey]

According to experts, review signals make up 15% of Google's local pack ranking factors. [Source: Moz, Local Search Ranking Factors Survey]

Include a few customer testimonials/reviews on your website. Including reviews on your website allows searchers to see the business as more trustworthy, turns searchers into buyers, and assists in boosting your local search rankings.

Add a review widget like Yotpo or Trustpilot so customers can leave a review directly on your website.

6. A Picture is Worth a Thousand Words - Showcase your products and services with quality images. Use high-resolution images to highlight your products and/or services

Better quality images create a more enjoyable user experience.

If you are struggling with getting great images, many local community colleges have Photography and Videography as a part of their curriculum. Reach out the Program Lead to see if there are any students who are looking to get some ‘real world’ work for their portfolio. You can get some great images done affordably and help a student gain valuable experience.

7.  It’s Important That Your Business can be Found. Search Engine Optimization is a guiding principle when building a website for your business. 

SEO comprises several factors working together to build your website’s visibility in search engine results.

Some factors include: website content, mobile-friendliness, website quality (speed to load pages, duplicate pages, broken links, etc), website architecture, user generated content such as reviews  and geophysical location

SEO dramatically affects how many people (potential customers!) can find your website in the internet maze.

Even if you aren’t building your own website or implementing the SEO strategy, it can be extremely helpful if you understand what SEO can and cannot do for your business. 

8.  Get Them to Take Action -  Include visual focal points on your website that invites your customers to act.

Common examples of Call to Action are “Buy Now” or “Signup Here” or “Enter your email”. 

Draw customers’ attention to your offer with colours, images, or typefaces. 

For example, a bright pink “Start Your Free Trial” button against a neutral background will immediately catch the eye.

9. Monitor Load Time. How quickly (or slowly) the content on your website loads is crucial to maintaining visitors’ interest. 

Bear in mind that many of your customers and prospects will view your website from the mobile device so it should load quickly and be easy to navigate.

39% of people will stop engaging with a website if images won’t load or take too long to load. (Source: Adobe)

Page load speed affects SEO - search engines rank ‘heavy’ pages lower than pages that ‘light’ and load quickly.Images, videos, or text that takes too long to load can cause frustration causing them to leave never to return.

10. Social Media is About Engagement. Make it easy for anyone visiting your social media pages to get to your website. Add your website to all your social media profiles, business cards and other marketing materials

Resist the temptation to fill you social channels with your latest promotion and/or product offering. The social channels reward those who post engaging content that entertains, educates or provides a point of view and punishes those who only seek to promote. Use these channels to demonstrate your expertise in your business through the use of video, images and content.

This content should entice  customers and prospects back to your website to consume the content,  providing them an opportunity to learn about your business in a less intrusive fashion than traditional marketing.

11. BONUS POINT - It is About to Get Personal - Making meaningful connections across digital and physical channels is the new expectation.

The ability to deliver a consistent customer experience provides both short and long term benefits. Seek to personalize all experiences to reinforce familiarity and build brand loyalty. Consider how you can replicate or enhance an in store experience with your customers through the digital channels.

80% of customers say the experience a company provides is as important as its products and services. Expectations for the customer experience have never been higher — to acquire new customers, businesses need to meet them. (source: Salesforce).

At Webware, we have helped thousands of small businesses to take advantage of the opportunity presented by having a great mobile responsive website and digital support channels.

With Webware, you’re never on your own. Our team is with you every step of the way. We work to understand your business goals and execute the strategy that’s designed to meet them.Webware’s all-in-one digital marketing solution gets your business found, generates leads, increases customer engagement, builds your reputation and creates value for your business.

Book a Growth Session with one of our Digital Marketing Specialists to learn how you can get digital marketing working for your small business today.

Charles Gwira - Author, Speaker, and Prophet offers leadership, personal development coaching services to clients across Brampton, Toronto, Mississauga, Vaughan, Oakville. To help him reach a wider audience, we launched his new website - www.charlesgwira.com

We wish Charles Gwira the very best of success.

Lost Note Productions is a video production company based in Washington, D.C. & Baltimore, MD. They specialize in narrative short films & commercial media productions. To help them reach a wider audience, we launched their new website last week - www.lostnoteproductions.com

We wish the team at Lost Note Productions the best of success.

Dream Green Landscaping offers lawn mowing and lawn maintenance services across Toronto, North York, and Scarborough, ON. To help them reach a wider audience, we launched their new website -  www.dreamgreenlandscaping.ca

We wish the Landscape Technicians at Dream Green Landscaping the very best of success.

Tyler B Photography offers engagement, family, senior, maternity, newborn, lifestyle, and modeling photography services to clients across Aurora and the surrounding areas. To help her reach a wider audience, we launched her new website - www.tylerbphotography.com

We wish Tyler the very best of success.

TJL Floor and Garage Door Inc offers flooring, cabinet, garage door installation services to clients across Richmond, Vancouver, Burnaby, and the surrounding areas. To help them reach a wider audience, we launched their new website last week - www.tjlfloor.ca

We wish the team at TJL Floor and Garage Door Inc the very best of success.

Phase II Auto Detailing provides car detailing, ceramic coating & car wash services to clients across Langley, Surrey, Richmond, Burnaby, Coquitlam, and Vancouver. To help them reach a wider audience, we launched their new website - www.phaseiiautodetailing.ca

We wish the team at  Phase II Auto Detailing the best of success.