Are online reviews hurting your business?
Helping you generate high-quality leads by managing your online presence.
As more consumers turn to online to consider products and make purchases, online reputation management (ORM) services that build up your brand will play a critical role in who they purchase from.
Whether seeing what is available, comparing options, or ready to purchase a majority of customers will check your business's product and services reviews online before making a buying decision. Companies that demonstrate evidence of delivering exceptional service experiences stand to earn customer’s trust and their business.
REVIEWS AND CUSTOMER BEHAVIOUR
Trust online search engines the most when researching a business
Of consumers think that reviews older than three months aren't relevant
REVIEWS AND LOCAL BUSINESS
Positive reviews make
of consumers trust a local business more
Of consumers read online reviews for local businesses in 2017, with 12% looking everyday
Webware’s tools and expertise in creating, curating, and managing your business’s online reputation are unique to the digital marketing solutions landscape.
Webware works with our customers to establish a foundation for brand credibility that develops trust, and encourages customer loyalty. Our team also monitors and controls all reviews for your business online.
Our focus is to ensure a positive online reputation for your business. The Webware solution takes control of your reputation and establishes trust in your business.
ORM Strategy Benefits
Immediately make a distinctive impression on customers and prospects
Separate your company from the competitors through peer credibility
Establish your company as the trusted ‘go-to’ source
Shorten the consideration-to-buy timeframe
85% of consumers trust online reviews as much as personal recommendations
Managing Negative Reviews
Minimize the impact of negative reviews
Webware makes sure that when you get a negative review on digital platforms, it’s treated on time and in the best possible way so that it doesn’t affect your brand’s reputation.
Webware constantly scans the internet looking for mentions of your company. When negative reviews appear, Webware’s experts use an established framework to work to quickly remedy this situation to minimize the effect these reviews can have on your credibility.
Increasing Positive Reviews
Get your advocates working for you
Webware experts work with you to constantly solicit and manage reviews of your business. In addition, we manage the badges and signages from directories and review sites that include mention of your website. The Webware Team’s goal is to ensure that when a prospective client is considering your company that a quick check of your online credibility reveals that your customer base is vocal advocates for your business.