As more businesses understand  the necessity of being online, getting noticed has become the new challenge. If you’ve recently launched your website, you’ve probably experienced the same struggle. Besides the competition online, search engines like Google control what users see. Their algorithms ensure that only the most relevant pages are shown to users based on the search query and keywords used.

To optimize your website for Google’s algorithms and boost your online visibility & presence, you may be familiar with  search engine optimization (SEO). SEO involves a set of best practices that help search engines recognize your content and its relevance to specific search queries. The more relevant your content is to a search, and the more prominent your online presence is, the higher your ranking will be on Google.

Google and other search engines change their search algorithms regularly and improve search result quality. As a result, your SEO and content strategy must stay top of mind to make sure you match their ranking criteria.

Below are tips to boost your online visibility and help you stay up-to-date on the latest SEO best practices to improve search rankings.

1. Update website content.

The number one driver behind your Google ranking is quality content. In order to boost your search rankings to get on the first page, it’s essential to improve your content with targeted keywords. (A combination of words people use in their search queries.) It is important to take time to research the best keywords for your business before adding them to pages throughout your website. You can then analyze your website  to see which keywords get you the most traffic. These keywords will be the ones you want to focus on and research different variations of them that can be added to new pages you create for your site. Pages that each target their own keyword will give you the best results.

While creating new content for your website, make sure to avoid using excessive keywords, known as keyword stuffing, as Google could penalize your site. Adding genuine content that’s helpful to visitors can improve your site’s authority and relevance. Regularly updated content is an indicator of relevancy and shows that your website is trying to improve the user experience.

2. Get listed in website directories.

Another way to improve your ranking is to leverage the popularity of online directories and review sites like Google My Business. Your business listings help people learn more about your business, it's location and other important information. The website directory does more than  a basic listing by allowing people to review and rate companies based on their experience. Besides reviews, there are more details that the Google directory puts on display. For example, when searching for CPAs in Toronto, Ontario, the Google results display a list of CPAs registered with Google My Business. These listings include reviews, addresses, contact details, hours operation,  and a link to each business website. This lets people find your business quickly, easily understand what you do, and communicate with you instantly.

Listing on other directories like Yelp, Angie’s List, and Whitepages works a bit differently. These directories can be listed in search results and, when clicked, can show people multiple businesses in your industry when they search for businesses like yours.

3. Blog about what matters.

Blogs are a great way to help your business stay relevant online and boost your search rankings. They let you share your thoughts on key topics related to your business while also giving you the flexibility to use strategic keywords that relate to each one.

The only challenge with blogging is selecting topics that provide content that is both informative and interesting. With the right topic, you can inspire your readers and become a go-to resource for your audience.

Most readers who are looking for content online are not just looking for content that is unique. They’re looking for content that will help them grow both professionally and personally. To make your content unique, your blogs should contain actionable information that your readers can put to use and will benefit them. The way you present your content matters too. Long-form content helps increase your search rankings more than short-form content as long as you share valuable, concise, and straightforward information. Creating long-form content that is not focused will negate any advantages and increase your bounce rate. At the end of the day, you want to create content that captivates your audience, keeps their interest, and encourages them to continue their journey with you.

4. Collect reviews from clients.

People need assurance that they are making the right choices when purchasing products and services. A company's online reputation and reviews play a significant part in this. Similarly, online reviews help search engines understand the authority and trustworthiness of a website to ensure they provide users with the best possible results. Client reviews help improve a business' credibility and give future customers more reasons to work with you.

5. Understand website reports.

Website reports help you understand everything that is happening on your website. These reports help you see which pages are getting the most traffic, which keywords are working best, which blog posts are most engaging, and how people are finding your website. All of these details are crucial in helping you see how you can improve your SEO strategy. They indicate what kind of content your audience enjoys, which topics they are most interested in, and what platforms your audience uses to learn more about you. This is powerful information that can help you test new content strategies, develop new Ad campaigns, and create other online promotions that help bring in more traffic to your website.

Setting up your SEO strategy

Now that you have a better understanding of how SEO works, it’s time to put these tools into practice and start driving more qualified leads to your website. However, to use SEO effectively and continue boosting your online visibility, you must stay up-to-date on the latest trends. Search engine optimization is a continuous process, irrespective of the methods you use. That means you must regularly dedicate time towards your SEO strategy. To learn more about how to drive success through your SEO campaigns, please read our previous blog by clicking here.

The only thing that will hamper your online presence is failing to dedicate time to nurturing your digital growth. Don't let this happen to you. Reach out to Webware.io for all of your SEO and digital marketing needs to continue growing your business and your online presence. We are dedicated to helping you achieve your digital goals. Our all-in-one digital marketing toolkit helps you efficiently manage your website, blog, SEO, online reviews, reputation, and more!

Our services, support, and expertise help small businesses like yours easily navigate the digital world so you can focus on what you do best.

To learn more about our services at Webware.io, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.

Exposing your small business to the online community means more than just setting up a website with your business address and contact information. It means creating a virtual version of your business, with an attractive, informative website and a social media presence. In this digital era, people use online search engines for almost everything they need. For many, Google search is the first place they go when they have a question or want to know more about something. Given the reliance on the internet today, not maintaining an active online presence can be potentially fatal for small businesses. If you are wondering how to get online, or how to take your business online, this post will explain why and how to establish a strong online presence.

Why Your Small Business Needs a Strong Online Presence:

• Visibility & Accessibility - Customers are more likely to turn to the web for research when they need information. They may either be looking for specific information on your business, services/products your business offers, or general information about your industry. Going online will give you the upper hand over your competition. The easier it is for your potential customers to find you, the more likely they will invest in your products and services.
• Build trust & confidence - A quality website, active social media, and an updated blog immediately give your business credibility to potential customers. It reassures clients that your business is established and trust-worthy. Open communication and quality customer service, through your website or social media, can help increase customer confidence and brand loyalty.
• Marketing & Ecommerce - In this new online era, the internet allows you to market to anyone, anywhere in the world. There are a number of online marketing and advertising avenues which can help extend your reach and increase both online and offline sales. Whether you’re displaying testimonials from clients or photos of your newest products, it’s never been easier to show the world what your business offers. Displaying your products or services on your website allows customers to easily learn about what your business offers.

How to Establish a Strong Online Presence:

• Website - A website serves a primary source of information about your business. The importance of local search is growing as we evolve. Most customers access the Internet, and use search engines to research everything, from entertainment to professional services. Having a website is the first step to interacting with your existing customers and attracting new customers to your business. Building an attractive, easily navigable website is a great first step to securing your online presence.
• Blog - Blogging significantly increases SEO and lands your business higher in Google search results. The more quality content on your website and the more often that content is updated, the more Google will favour your website over others. This is easily achievable with consistent, quality blog posts, relevant to your industry and business. A blog can also help establish your business as knowledgable and a go-to source of information for customers.
• Social presence - Having your small business on recognized online platforms like Facebook, Twitter, and Pinterest is essential in expanding your client base. Through these platforms, customers can learn more about you and your business. Webware offers its customers a Facebook Store, where a business can sell products directly from the business Facebook page. All your social platforms should display your expertise in your industry and maintain open communication with your customers.
• Webstore - If your business sells products, adding ecommerce to your website can increase your visibility online. Online shopping is a growing force in the retail market and can help you reach a new customer base, outside your local area.
• Reviews - People often check reviews to help them decide between products or services. People generally trust their peers so good online reviews can be a gold-mine for your business. Reviews also help increase your business’s ranking on the Google Search Results page. Again, the more quality content that links back to your website, the more Google will favour it. Install a Review widget (like Yotpo) on your website and encourage customers to write reviews about your products and their experience with your business.

The Bottom Line

In today’s Internet-focused world, a business that doesn’t maintain an active online presence will go unnoticed by Google and potential customers. To avoid being lost in the internet clutter, ensure your business is easily accessible both locally and across the globe.

Your website and social media presence are opportunities to make a great first impression.  Inspire trust and confidence in your clients from day one with a well designed and comprehensive digital strategy.

If this blog has you considering how you can improve your online presence, maybe it’s time for you to find  a digital marketing solution that fits your business. Webware.io is a digital marketing agency that provides the services, support and expertise to help you stay competitive in today’s web-based world. We work with you to provide website design services, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here.

Have you considered online marketing for your small business? If you have a website, online marketing is a great way to increase traffic, leads and sales. Online Marketing covers a range of business-boosting activities: SEO (Search Engine Optimization) social media marketing (Facebook, YouTube, Twitter, Instagram etc), content marketing, email marketing, paid advertising to name a few. If you’re not sure if online marketing will work for your business, here’s 6 online marketing myths debunked to get you on your way!

Myth #1 My Business Doesn’t Need an Online Presence.

Perhaps you feel that your customers aren’t online (they are!), or maybe you don’t need more customers at the moment. While that’s a nice, comfy position to be in, it may not last forever. Even if your business is in a good spot today, an online presence can help solidify its future. The majority of the North American population use the internet from all age groups: over 90% usage rate for ages 18-50, over 80% usage for ages 50-64 and almost 60% usage rate for over 65 years. For many of these internet users, heading to Google search is the first thing they do when they’re looking for more information. If your business is online, your potential customers have a much better chance of finding you! An online presence increases your business’s visibility and accessibility while building trust and confidence with your customers. In today’s digital age, it is no longer a luxury to be online - your customers expect it! Read more about why your business needs a strong online presence here. 

Myth #2 I Don’t Have Money For Online Marketing.

Spending money on online marketing is an investment in your business’s future. Once you find the right online marketing strategy that works for your business, you will see an increase in traffic, and leads. You might be surprised at the results even a small online marketing budget can yield. Start small and use analytics to find what works - you’ll be glad you did! Even the most limited budget can benefit from Google’s tools to help your business communicate up-to-date business info, manage reviews and connect social media accounts to boost search engine results.

Myth #3 Online Marketing Doesn’t Work.

Perhaps you’ve had a sour experience, received some bad advice, or didn’t give the online marketing strategy enough time to work. While it’s true that not every type of online marketing works for all businesses, there is a strategy that will work for you. If online marketing hasn’t worked for you in the past, or you’re skeptical of it altogether, Google is a trusted and safe place to start. Google is continuously improving its search algorithms so it’s easier for your customers to find you - making online marketing easier for small business. Learn more about how Google can help your business here. 

Finding an online marketing strategy that works for your business starts with market research. Get to know where your customers and target audience spend time online; focus your efforts on those channels. Once you know WHERE to market online, creating quality content is more important than quantity. Understand who your customers are and tailor your content to their interests and needs. If you plan to hire an agency to help you, check reviews, ask specific questions about what methods they use and what kind of results to expect. 

Myth #4 - I can expect results right away!

As they embark on an online marketing journey, many businesses have the expectation that they will see results right away. Unfortunately, gaining solid SEO (Search Engine Optimization) ground is mostly about building strength over time (for example - with keywords, link building, blogging etc). A quality, online marketing strategy that includes SEO will likely yield results starting at the 6 month mark. It’s common to see small results as early as 3 months but investing a minimum of 12 months into an online marketing strategy is your best bet. Once you’re happy with how your strategy is performing, implement a maintenance strategy to keep up the momentum. Don’t let minimal results in the beginning discourage you; online marketing is a marathon - not a sprint! 

Myth #5- My business doesn’t need a website; we are on Facebook, Twitter, LinkedIn, Instagram!

Social Media Marketing is only one part of a comprehensive online marketing strategy. While using the same social networks your customers use is extremely important, they don’t take the place of a website. Even though your social media profiles will show up on Google searches, they are not contributing to your SEO ranking. Additionally, social media platforms are likely to change over time; websites aren’t going anywhere. It’s hard to imagine platforms like FaceBook and Twitter becoming irrelevant, but MySpace is a great reminder that it can happen. Lastly, your website and the content within it, are owned by you. Facebook owns your business page (and its content) and can choose to shut it down at any time. For the best chance at online marketing success, be sure to include a range of proven marketing tactics, like a website, in addition to your social media campaigns. 

Myth #6 - There’s too much competition; there’s no point in online marketing.

If your competition includes a lot of big companies with huge marketing budgets, it can be difficult to increase your search ranking for certain keywords.  However, that doesn’t mean you can’t find a strategy that works for your business. Even if you aren’t competing with Fortune500 companies for search engine rankings, here’s 3 ways to step ahead of your competition:

• Long-tail keyword strategy. A long-tail keyword is a specific, detailed phrase (usually contains more than 3 words) to narrow search results. For example, “where to buy conflict free diamonds online” is a long-tail keyword option for “diamond”. 
• Great content marketing. As an expert in your industry with hands-on experience, you have the opportunity to provide valuable information to those looking for it. Get blogging!
• Local Search. Small businesses can leverage the power of local search by incorporating the neighbourhood or city into their SEO strategy. For example, “best fish tacos in The Distillery District, Toronto”.

People are using search in a more conversational way than ever before. Small businesses can use their unique expertise and experience to employ these strategies to get ahead of big competition.

Finding the right mix of online marketing activities to suit your small business can positively affect your bottom line. Don’t let these 6 online marketing myths discourage you from finding success!

If this article has you thinking about how you can improve your digital strategy, maybe it’s time that you consulted a professional for a digital marketing solution for your business. Webware.io is a digital marketing agency that provides the services, support, and expertise you need to stay competitive in today’s web-based world. We work with you to provide website design, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here.

Bio: Ivana Taylor is the publisher of DIYMarketers.com. She ranked #21 out of 30,000 influential people on the Internet in Fast Company. Ivana is also one of D&B Top SMB Influencers. She is the book editor for Small Business Trends, a contributing author to AMEX Open Forum and has appeared on MSNBC.

I just knew that something was wrong with my website.  No one would believe me. But the numbers didn’t lie. Here’s my story and what I learned from the process.  Hopefully, this will help you fix your website.

WTF?!

When something is wrong with your website, it’s hard to figure out what’s going on and where to go for help.  In this article, I’ll cover how to find out what’s wrong with your website and where you can go for help.

My Personal Struggle With a Sick Website

I’ve had my website since 2008, that’s fairly ancient in internet time. And since I’m not a technical or SEO expert, I’ve made many, many mistakes over the years.  I can’t believe I’m going to share them — but here are just a few:

I ignored SEO for too long.

For the first five years or so I basically ignored SEO.  I didn’t understand it and I’d heard that if you write for the reader, you should be ok.  Let’s just say that ignoring something doesn’t make it go away.

I didn’t organize the site very well.

There was a lot of old, thin content that was perfectly fine back in 2008 but isn’t very good today.

The site has been hacked twice!

I’ve done some fixes, but there are still some issues in there somewhere.

I let outsiders in to help — but they screwed it up

After the hack,  I wanted to fix some of these issues with SEO and tried to save money by hiring an outside person.  This was a fiasco.

Traffic started to drop...

After setting a goal to grow my traffic and engagement, I figured that I needed SEO help. But, I didn’t understand enough about SEO to find out what was really wrong and how to fix it.

The multiple SEO people I talked to just kept saying write more, better content.  And I was doing that. But traffic continued to drop.

Something was definitely wrong.  I didn’t know what, but it felt like I was driving my car with the parking brake on.

The list goes on and on, but I wanted to lay out my “ugly” right here so you can see that I’m a lot like you.

How You’ll Know if There is Something Wrong With Your Website?

Here is a short list of a few things that might indicate that there’ something wrong with your website.

• You notice a drop in calls or website visitors.
• It takes a long time for your site to load on a desktop.
• When you enter your website on mobile, it takes a long time to come up.
• When you open your website on mobile, it loads slowly and the text is small and hard to read.
• Not converting the visitors you get.

As I shared, I’ve been there. And I’m sharing what I’ve learned in this journey (so far) that might help you as well.

Do a Simple Diagnosis on Your Website

Rather than just trusting your intuition, it’s best to “check the oil” of your website and peek under the hood.

For this, you’ll need to get familiar with Google Analytics and Google Search Console.

Here’s what I’ve learned: the most reliable tools to diagnose Google issues are Google tools.  The good news is that Google tools are free.  The bad news is that they can be hard to read and understand.

Google Analytics will give you information about your visitors’ behavior on your site.  Google Search Console will tell you about Google’s behavior on your site.

Believe it or not, 80% of your problems can be identified from a close look at these two tools.

I know you’re not a technical expert.  I’m not either.  But I’ve learned that there are certain things you HAVE to know, otherwise, you won’t get the help you need.  Or worse, the help you find, will not actually fix your site.

Look for Trends on Google Analytics

The first place you want to go to is Google Analytics. Google Analytics is a free web analytics tool offered by Google to help you analyze your website traffic.

You’ll find everything you need to know about Google Analytics on the “Google for Beginners” page.

Once you’ve set everything up, take a look at the traffic coming to your site and notice any trends up or down.

Read More:

• 5 Questions Google Analytics Answers

• Diagnosing Traffic Drops in Google

• Why Your Website Traffic Dropped

Google is constantly updating its algorithms with a focus on improving user experience. In other words, when someone asks a question or searches for something, they get the best answer to their question at the top of the Google search results.

You’ll want to pull a 6-month time frame of data so that you can see if there is a cycle or some type of change in your website visits.

Compare a recent time period to a past time period and note what changes there have been.

You can also check to see if your drop in traffic was due to a Google Update. You can see a history of Google Algorithm updates on Moz. If your drop in traffic matches closely to a recent Google update, you want to read up on what the update was and see what you need to do differently.

Check Google Search Console

Next, head over to Google Search Console. While Google Analytics is more user-focused, Google Search console reports on your site’s performance on the search engine.

Google Search Console is a free service offered by Google that helps you monitor, maintain, and troubleshoot your site’s presence in Google Search results.

What you can learn from Google Search Console:

• The queries and questions people ask where your site is a result.

• The pages that get the most impressions and clicks.

• Identify your lowest ranking pages.

• See how your site is indexed (how does Google see your site, and your pages)

• Find issues with your site on mobile

• Identify the pages that have the most backlinks (most authoritative)

If there’s something wrong with your website, you’ll most likely see evidence of it on Google Search Console.

There are many, many other ways that Google Search Console can give you a peek inside the performance of your website.

Unless you’re checking your analytics regularly, you may not notice that there’s a problem until you see some type of drop in your business.  That’s why it’s a good idea to make checking these analytics regularly important.

What Makes Your Website Sick?

If you build a house and let it sit there without maintaining it — things will ultimately wear out and break down. The same is true of your site.

Getting hacked:

If you aren’t updating your site and keeping it safe and secure, you could get hacked.  Think of this as an “infestation”. Someone was able to break through a wall and infest your site with bad code.  That means you’ll have to get a web developer to serve as an “exterminator” of sorts to clean all of that up.

• Has my site been hacked? How to Check
• Is My Site Hacked? 6 Ways to Find If Your Site’s Been Hacked

A “bloated” WordPress theme or bad coding:

Some WordPress themes can be very “code” heavy.  Developers call that “bloated” and it often impacts the speed of your site and the performance.

Many popular WordPress themes that come with a lot of layout options are considered bloated. This happens when you include all the layout options.  You can minimize this bloat by eliminating or turning off any features that you don’t use.

Another contributor to bloat is large images.  Images are a double-edged sword because today’s high-resolution screens require big, beautiful images. The good news is that there are tools like TinyPng that will help you reduce the size of your images without sacrificing sharpness.

Not Mobile Friendly

I see a lot of small business websites that are not mobile-friendly.  More and more people are accessing sites from their mobile devices. So it’s critical that your visitors can easily see and use your site on a mobile device.  That means that if your site is a miniature version of what’s on a desktop — that’s not good enough.

You can test to see if your site is mobile-friendly on Google.

Google doesn’t see all your pages

With billions of websites and even more web pages, Google only has so much time and bandwidth to index all of them.  So, every website is allocated a “crawl budget”.  That means that Google only has so much time and bandwidth to spend on your website.

Learn More: How Do Search Engines Work

Too many plugins:

WordPress themes use plugins to add customized functionality to your website. The more plugins you have, the more “outside” influencer you’re adding to your website. Plugins that aren’t secure make your site vulnerable to security breaches and hackers. They can also slow your site down and mess with your website performance. Nine times out of ten, if you’re having a problem on your site – it’s a plugin.

Bad hosting:

Think of your website host as the “apartment” where your website lives.  And, like most apartments, they might be nice — or not so nice.

You want to give your website the nicest home that you can afford. Here are a few tips on choosing a host:

• Look for a “medium” sized host. Some hosting companies get too big and you end up paying more money for less service and support.
• Make sure they get good ratings for customer service.
• Avoid private hosting services.

Read More: Web Hosting Fundamentals

Don’t Abdicate Responsibility For Your Site

If there is anything I’ve learned as I go through the process of fixing my site, it’s that you, as the business owner, have to know and understand the channels that drive customers to your business.

Sure, you can and should ask for help. But you have to know enough about the basics of website functionality so that you can LEAD the effort.

Take the time to read and research what trusted sources say about what you are experiencing.

Talk to numerous technical experts such as website developers, technical SEO professionals as well as content SEO practitioners. Like most things, you’ll find that many issues overlap.  The process can become overwhelming, but if you don’t care to know what’s wrong with your website, how can you expect others to help you fix it?

Alpha Group offers job opportunities in entry-level sales & marketing across California. To help them reach a wider audience, we launched their new website - www.alphagroupmarketinginc.com

We wish the team at Alpha Group the very best of success.

Eyelash Extension Technician at Endless Lashes offers classic lashes, hybrid lashes, volume, and mega volume eyelash extension services across Campbell River. To help them reach a wider audience, we launched their new website - www.endlesslashes.ca

We wish the team at Endless Lashes the best of success.

At Rōan Interiors, the interior decorators and designers offer services that include color consultations, kitchen and bath design, and space planning across Richmond, VA. To help them reach a wider audience, we launched their new website last week - www.annageilmaninteriors.com

We wish the team at Rōan Interiors the very best of success.

Phillip Angelo is a Photographer based in Millville, NJ, offering photography services including portrait, headshot, and product photography across New Jersey. To help him reach a wider audience, we launched his new website last week - www.phillipangelophotography.com

We wish Philip and the team at Phillip Angelo Photography the very best of success in their future endeavors.

Winco Blinds & Window Fashion offers fashionable window coverings. They provide dual shades, roller shades, and motorized blinds to clients across Edmonton, AB. To help them reach a wider audience, we launched their new website - www.wincoblinds.com

We wish Winco Blinds & Window Fashion the best of success.

Nobody likes burning their fingers, but sometimes, the business decisions we make, backfire and put a strain on our finances. As digital marketing is still a burgeoning industry, it’s nuances aren’t fully understood, and small business owners often fall for the smoke and mirror tactics of agencies that offer digital marketing services.

The truth is, the dawn of digital marketing has opened innumerable avenues to market your products and services successfully. Whether you’ve been running a successful business for decades, or maybe you’re the new kid on the block, digital marketing can propel your business to the heights you’ve dreamed of. However, to get there, cutting out any mistakes that may be made along the way becomes essential.

As a growing digital marketing service provider Webware understands the struggles small business owners face and want to help you overcome the challenges that come your way. To help you navigate through the web of digital marketers and select a team that best suits your requirements, we’ve put together a list of the most common mistakes people make when hiring a digital marketing agency and how to avoid committing them.

1. Not working with a full-service digital marketing agency.

Some agencies focus their offering on a single service such as social media marketing or SEO but do not offer an entire suite of services. The challenges of working with providers who specialize in one or a handful of areas of digital marketing expertise are two-fold. First, in order to get the full-suite, you will have to work with and manage numerous resources adding to your already stretched workload. Second, often there is integration between the different channels that are easier to manage by a single entity. To gain an understanding of an agencies’ capabilities it’s important to ask for examples of previous integrated campaigns they have worked on to verify the services offered. Experience in creating and developing a website, optimizing for keywords, launching appropriate digital marketing services, managing social channels, placing ads, and creating content to generate the maximum level of engagement are table stakes for an experienced digital agency. Also, an accomplished agency will provide monthly analytical reports to demonstrate the success of their efforts and to make recommendations for improvement.

2. Choosing the cheapest as opposed to the best digital marketing agency.

Price is a major constraint for most companies, but going with the cheapest digital agency could damage your brand image in the eyes of your customers if the work is not up to the mark. A reputed marketing agency will enhance your brand perception instead of damaging it, which is why it’s important to set a reasonable budget and also expect to pay a competitive rate for exceptional work.

3. Approaching an agency without a clear marketing goal.

It’s essential to have clear digital marketing goals and carry out research before you start approaching digital marketing companies. You do not want to end up taking on services that are unnecessary, based on recommendations from the agency. You know your business best, so make sure that the company you choose aligns with your overall mission and vision and not the other way round.

4. Not getting a plan from the digital agency.

When you work with an agency, it’s important to ask for a plan that includes timelines, goals, and the platforms that will be used to enhance your brand. Your company may be more successfully promoted on Facebook and Instagram if you‘re into retail, or it may receive better traction on LinkedIn and Twitter if you’re primarily B2B. Email marketing and newsletters could also help your strategy, so explore a customized package based on your needs.

5. Working without a marketing budget for campaigns.

Every company needs to have a marketing budget for the year. You will have to consider what percentage of your budget you are setting aside for digital marketing and the budget for traditional marketing. Getting a beautiful website designed will be a one-time cost, but digital marketing services are usually charged on a monthly retainer basis, so this needs consideration. Also, running ads on digital marketing platforms increases the visibility of your brand, but it’s important to set a budget, so you do not end up overspending.

6. Not checking the reputation of the firm.

A company that is providing digital marketing as a service should have a strong reputation online. It’s vital to check the company’s social media channels and read reviews and ratings from past clients. Also, the kind of language, images, and videos used on the website will give you a clear indication of the caliber of the company.

If this article made you sit up and think about your digital strategy, maybe it’s time you consulted a professional for a digital marketing solution for your business. Webware.io is a digital agency that provides all the tools you need to succeed in today’s web-based world, on one platform. We work with you to provide website design, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more. Our head office is located in Toronto, and we serve clients across Canada and North America.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here. 

Over time, digital marketing has evolved and changed the way businesses operate. As a result, digital marketing agencies are upping their game and offering a range of new tools and channels for organizations to connect with their audiences and simultaneously expand their client base.

However, as digital marketing is still an ever-growing field, there are countless myths and misconceptions associated with it. Those that fall for this misinformation can miss opportunities that could take their business to the next level.

To take advantage of the right digital marketing services, we want to help you steer clear of these falsehoods, and to do so, Webware.io has dispelled three of the most widely believed myths about digital marketing.

Myth 1: You can be successful without having an online presence.

The reason this myth has become so widespread is due to the underlying fear of failing. Many understand the potential digital marketing could have on their business, but they are afraid of making a mistake and a possible adverse outcome.

However, any effort online will directly benefit their business. At Webware.io, our clients are happy, ranking higher on Google’s organic search, and have a better focus on operations.

Myth 2: Your offline product/service can beat your online competition.

If you do not have any online visibility but your competitors are marketing on the web, they already have the lead. Entrepreneurs or new businesses often believe that better services or products are solely more crucial than marketing efforts.

Unfortunately, if you don’t sell to the group of hungry buyers online, it is likely that they are looking at your competitor’s website or page and may end up being more interested in them.

Without a digital presence, you are practically spoon-feeding your potential buyers to your competitors. To rectify this, you need to identify areas in your current online marketing that are weak and need improvement. You can try A/B testing to find what works and then double down on it.

Myth 3: Digital Marketing Services are Expensive.

It is costly if you don’t do it right!

If you leave it to the marketing professionals, every penny will be paid back to the business. Through our years of experience, we have gained sufficient knowledge to place your money in the areas that offer the most return.

To steer clear of these and any other myths, and get access to a all-in-one digital solution, reach out to Webware.io. Our solution provides the tools, expertise, and support to get digital marketing working for your business. In addition to building and maintaining websites and online stores, we offer SEO marketing services, newsletters, multiple blogs, and manage your social media platforms.

To learn more about the services we offer, please click here. If you have any questions about digital marketing, we would love to hear from you, chat with us here.

Let’s face it, no matter how hard you try, you cannot please everybody, and not everyone is going to love your business. While several clients may leave tonnes of positive feedback, it only takes one harsh review to scare off potential customers.

Having said this, it’s important to understand that negative reviews are not always bad for your business. In fact, if you manage them right, they are more useful for your online reputation management than a business having only positive reviews.

How can negative reviews help your business?

• Bad reviews show the customers the worst-case scenario and help them understand how much it can really matter to them.
• If all your reviews are positive then many shoppers may think that you have fake reviews or you have bought them up. Negative reviews create a healthy balance and your business reviews sound more authentic.
• Bad reviews do not always put the customers off, it's the ratio of bad and good feedback. Many positive reviews weigh more than a few negative ones, while representing the reviews more truthfully.
• Critical reviews help you understand where your business needs to improve.

As specialists in digital marketing, we’ve faced a fair number of negative reviews, but instead of letting them drag us down, we turned them into a positive outcome by addressing them quickly and professionally. To give you the same ability, we’re going to talk about how to deal with negative reviews on social media.

1. “I’ve received a negative review, what should I do?”

It’s every business’ worst nightmare - the negative online review that is turning away customers. Negative reviews can drastically hurt your business, and surveys show that almost two-thirds of customers form an opinion of a business after reading just about four reviews.

However, how you respond to a negative review will make all the difference. When you receive a less than favorable review, here’s what you must do:

a. Listen carefully for feedback.

Stopping a problem in its tracks and building lasting relationships with customers starts with social listening.

Unfortunately, an angry customer won’t always speak directly to your business. To ensure you don’t miss valuable feedback, you should track all mentions of your brand, branded hashtags, and branded URLs shared on social networks - whether they include an @ mention or not.

Once you find the feedback, with a calm mind, understand what the client is saying, why it is being said, and what led the client to address it publicly instead of coming directly to you.

b. Respond quickly.

Responding to the review comment as soon as possible shows that you are interested in solving the problem that the reviewer has.

When responding, don’t let anger and frustration take over. Apologize, if needed, and explain how this is unusual in your business. Consider offering a special deal or a discount on the purchase, if applicable.

Responding to negative reviews will not only work to appease a disgruntled customer, but it may also help grow your business and present it in a new light.

While replying, it’s essential that you do not use canned responses. You must humanize your response, maintain transparency, and not be negative. It’s important that people see that you respond to every inquiry and you’re interested in your customers’ opinions.

At Webware.io, one of the critical components of our digital marketing toolkit is online reputation management (ORM). We understand how vital addressing online reviews are for small and medium-sized business owners, especially if they are negative reviews. Our experts understand how to deal with negative reviews efficiently that not only satisfy the customers raising the concern but also, represent the "customer first" approach of your brand.

2. “Should I hide a negative review?”

Never remove or hide negative comments! If customers take their time to post about you once, they will post again. If you remove a real comment, you can be sure they will come back: louder, angrier and more frustrated. Secondly, negative comments show that you’re a genuine, honest brand.

Think about it this way: customers enter your profile and see only good opinions, which could make them think that you’ve made all these comments up. They probably will start digging for other opinions on forums and review sites. Sooner or later, they’ll find negative feedback, and they might choose your competitor because they feel you’re not honest.

3. Don’t forget to follow up!

Once you address a complaint, don’t forget to follow up and ensure that they are satisfied with the product or service. If they are dissatisfied with the solution or the fix you provided, they are likely to post a second negative review, which is more harmful.

4. Make the client feel valued!

People like to see that businesses care about their opinions. The best way to put out the fire of negativity is by handling the customer and the situation in a professional manner. As a business owner, you can take control of the situation by responding helpfully and genuinely. Never respond negatively or defensively.

Ensure your customer feels listened to, and don’t be afraid to apologize for any inconvenience or a less-than-stellar experience to help diffuse a negative situation.

As a business, you’re likely to receive a negative online review sooner or later, but with these tips, you can use the negative review to make your online business reputation stronger. If you know how to respond to negative reviews on your social media, that’s the best reputation management strategy.

As experts in digital marketing, at Webware.io, we offer an array of digital marketing services to ensure your online presence is well-marketed and leveraged to find customers, keep customers, and earn referrals. Our key digital marketing services include email campaign management, newsletter communications, SEO, Google AdWords, social media advertisements, content marketing, lead generation, online reputation management, and more.

To learn more about our services and complete digital marketing tool kit, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.