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Have you considered online marketing for your small business? If you have a website, online marketing is a great way to increase traffic, leads and sales. Online Marketing covers a range of business-boosting activities: SEO (Search Engine Optimization) social media marketing (Facebook, YouTube, Twitter, Instagram etc), content marketing, email marketing, paid advertising to name a few. If you’re not sure if online marketing will work for your business, here’s 6 online marketing myths debunked to get you on your way!

Myth #1 My Business Doesn’t Need an Online Presence.

Perhaps you feel that your customers aren’t online (they are!), or maybe you don’t need more customers at the moment. While that’s a nice, comfy position to be in, it may not last forever. Even if your business is in a good spot today, an online presence can help solidify its future. The majority of the North American population use the internet from all age groups: over 90% usage rate for ages 18-50, over 80% usage for ages 50-64 and almost 60% usage rate for over 65 years. For many of these internet users, heading to Google search is the first thing they do when they’re looking for more information. If your business is online, your potential customers have a much better chance of finding you! An online presence increases your business’s visibility and accessibility while building trust and confidence with your customers. In today’s digital age, it is no longer a luxury to be online - your customers expect it! Read more about why your business needs a strong online presence here. 

Myth #2 I Don’t Have Money For Online Marketing.

Spending money on online marketing is an investment in your business’s future. Once you find the right online marketing strategy that works for your business, you will see an increase in traffic, and leads. You might be surprised at the results even a small online marketing budget can yield. Start small and use analytics to find what works - you’ll be glad you did! Even the most limited budget can benefit from Google’s tools to help your business communicate up-to-date business info, manage reviews and connect social media accounts to boost search engine results.

Myth #3 Online Marketing Doesn’t Work.

Perhaps you’ve had a sour experience, received some bad advice, or didn’t give the online marketing strategy enough time to work. While it’s true that not every type of online marketing works for all businesses, there is a strategy that will work for you. If online marketing hasn’t worked for you in the past, or you’re skeptical of it altogether, Google is a trusted and safe place to start. Google is continuously improving its search algorithms so it’s easier for your customers to find you - making online marketing easier for small business. Learn more about how Google can help your business here. 

Finding an online marketing strategy that works for your business starts with market research. Get to know where your customers and target audience spend time online; focus your efforts on those channels. Once you know WHERE to market online, creating quality content is more important than quantity. Understand who your customers are and tailor your content to their interests and needs. If you plan to hire an agency to help you, check reviews, ask specific questions about what methods they use and what kind of results to expect. 

Myth #4 - I can expect results right away!

As they embark on an online marketing journey, many businesses have the expectation that they will see results right away. Unfortunately, gaining solid SEO (Search Engine Optimization) ground is mostly about building strength over time (for example - with keywords, link building, blogging etc). A quality, online marketing strategy that includes SEO will likely yield results starting at the 6 month mark. It’s common to see small results as early as 3 months but investing a minimum of 12 months into an online marketing strategy is your best bet. Once you’re happy with how your strategy is performing, implement a maintenance strategy to keep up the momentum. Don’t let minimal results in the beginning discourage you; online marketing is a marathon - not a sprint! 

Myth #5- My business doesn’t need a website; we are on Facebook, Twitter, LinkedIn, Instagram!

Social Media Marketing is only one part of a comprehensive online marketing strategy. While using the same social networks your customers use is extremely important, they don’t take the place of a website. Even though your social media profiles will show up on Google searches, they are not contributing to your SEO ranking. Additionally, social media platforms are likely to change over time; websites aren’t going anywhere. It’s hard to imagine platforms like FaceBook and Twitter becoming irrelevant, but MySpace is a great reminder that it can happen. Lastly, your website and the content within it, are owned by you. Facebook owns your business page (and its content) and can choose to shut it down at any time. For the best chance at online marketing success, be sure to include a range of proven marketing tactics, like a website, in addition to your social media campaigns. 

Myth #6 - There’s too much competition; there’s no point in online marketing.

If your competition includes a lot of big companies with huge marketing budgets, it can be difficult to increase your search ranking for certain keywords.  However, that doesn’t mean you can’t find a strategy that works for your business. Even if you aren’t competing with Fortune500 companies for search engine rankings, here’s 3 ways to step ahead of your competition:

• Long-tail keyword strategy. A long-tail keyword is a specific, detailed phrase (usually contains more than 3 words) to narrow search results. For example, “where to buy conflict free diamonds online” is a long-tail keyword option for “diamond”. 
• Great content marketing. As an expert in your industry with hands-on experience, you have the opportunity to provide valuable information to those looking for it. Get blogging!
• Local Search. Small businesses can leverage the power of local search by incorporating the neighbourhood or city into their SEO strategy. For example, “best fish tacos in The Distillery District, Toronto”.

People are using search in a more conversational way than ever before. Small businesses can use their unique expertise and experience to employ these strategies to get ahead of big competition.

Finding the right mix of online marketing activities to suit your small business can positively affect your bottom line. Don’t let these 6 online marketing myths discourage you from finding success!

If this article has you thinking about how you can improve your digital strategy, maybe it’s time that you consulted a professional for a digital marketing solution for your business. Webware.io is a digital marketing agency that provides the services, support, and expertise you need to stay competitive in today’s web-based world. We work with you to provide website design, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here.

Bio: Ivana Taylor is the publisher of DIYMarketers.com. She ranked #21 out of 30,000 influential people on the Internet in Fast Company. Ivana is also one of D&B Top SMB Influencers. She is the book editor for Small Business Trends, a contributing author to AMEX Open Forum and has appeared on MSNBC.

I just knew that something was wrong with my website.  No one would believe me. But the numbers didn’t lie. Here’s my story and what I learned from the process.  Hopefully, this will help you fix your website.

WTF?!

When something is wrong with your website, it’s hard to figure out what’s going on and where to go for help.  In this article, I’ll cover how to find out what’s wrong with your website and where you can go for help.

My Personal Struggle With a Sick Website

I’ve had my website since 2008, that’s fairly ancient in internet time. And since I’m not a technical or SEO expert, I’ve made many, many mistakes over the years.  I can’t believe I’m going to share them — but here are just a few:

I ignored SEO for too long.

For the first five years or so I basically ignored SEO.  I didn’t understand it and I’d heard that if you write for the reader, you should be ok.  Let’s just say that ignoring something doesn’t make it go away.

I didn’t organize the site very well.

There was a lot of old, thin content that was perfectly fine back in 2008 but isn’t very good today.

The site has been hacked twice!

I’ve done some fixes, but there are still some issues in there somewhere.

I let outsiders in to help — but they screwed it up

After the hack,  I wanted to fix some of these issues with SEO and tried to save money by hiring an outside person.  This was a fiasco.

Traffic started to drop...

After setting a goal to grow my traffic and engagement, I figured that I needed SEO help. But, I didn’t understand enough about SEO to find out what was really wrong and how to fix it.

The multiple SEO people I talked to just kept saying write more, better content.  And I was doing that. But traffic continued to drop.

Something was definitely wrong.  I didn’t know what, but it felt like I was driving my car with the parking brake on.

The list goes on and on, but I wanted to lay out my “ugly” right here so you can see that I’m a lot like you.

How You’ll Know if There is Something Wrong With Your Website?

Here is a short list of a few things that might indicate that there’ something wrong with your website.

• You notice a drop in calls or website visitors.
• It takes a long time for your site to load on a desktop.
• When you enter your website on mobile, it takes a long time to come up.
• When you open your website on mobile, it loads slowly and the text is small and hard to read.
• Not converting the visitors you get.

As I shared, I’ve been there. And I’m sharing what I’ve learned in this journey (so far) that might help you as well.

Do a Simple Diagnosis on Your Website

Rather than just trusting your intuition, it’s best to “check the oil” of your website and peek under the hood.

For this, you’ll need to get familiar with Google Analytics and Google Search Console.

Here’s what I’ve learned: the most reliable tools to diagnose Google issues are Google tools.  The good news is that Google tools are free.  The bad news is that they can be hard to read and understand.

Google Analytics will give you information about your visitors’ behavior on your site.  Google Search Console will tell you about Google’s behavior on your site.

Believe it or not, 80% of your problems can be identified from a close look at these two tools.

I know you’re not a technical expert.  I’m not either.  But I’ve learned that there are certain things you HAVE to know, otherwise, you won’t get the help you need.  Or worse, the help you find, will not actually fix your site.

Look for Trends on Google Analytics

The first place you want to go to is Google Analytics. Google Analytics is a free web analytics tool offered by Google to help you analyze your website traffic.

You’ll find everything you need to know about Google Analytics on the “Google for Beginners” page.

Once you’ve set everything up, take a look at the traffic coming to your site and notice any trends up or down.

Read More:

• 5 Questions Google Analytics Answers

• Diagnosing Traffic Drops in Google

• Why Your Website Traffic Dropped

Google is constantly updating its algorithms with a focus on improving user experience. In other words, when someone asks a question or searches for something, they get the best answer to their question at the top of the Google search results.

You’ll want to pull a 6-month time frame of data so that you can see if there is a cycle or some type of change in your website visits.

Compare a recent time period to a past time period and note what changes there have been.

You can also check to see if your drop in traffic was due to a Google Update. You can see a history of Google Algorithm updates on Moz. If your drop in traffic matches closely to a recent Google update, you want to read up on what the update was and see what you need to do differently.

Check Google Search Console

Next, head over to Google Search Console. While Google Analytics is more user-focused, Google Search console reports on your site’s performance on the search engine.

Google Search Console is a free service offered by Google that helps you monitor, maintain, and troubleshoot your site’s presence in Google Search results.

What you can learn from Google Search Console:

• The queries and questions people ask where your site is a result.

• The pages that get the most impressions and clicks.

• Identify your lowest ranking pages.

• See how your site is indexed (how does Google see your site, and your pages)

• Find issues with your site on mobile

• Identify the pages that have the most backlinks (most authoritative)

If there’s something wrong with your website, you’ll most likely see evidence of it on Google Search Console.

There are many, many other ways that Google Search Console can give you a peek inside the performance of your website.

Unless you’re checking your analytics regularly, you may not notice that there’s a problem until you see some type of drop in your business.  That’s why it’s a good idea to make checking these analytics regularly important.

What Makes Your Website Sick?

If you build a house and let it sit there without maintaining it — things will ultimately wear out and break down. The same is true of your site.

Getting hacked:

If you aren’t updating your site and keeping it safe and secure, you could get hacked.  Think of this as an “infestation”. Someone was able to break through a wall and infest your site with bad code.  That means you’ll have to get a web developer to serve as an “exterminator” of sorts to clean all of that up.

• Has my site been hacked? How to Check
• Is My Site Hacked? 6 Ways to Find If Your Site’s Been Hacked

A “bloated” WordPress theme or bad coding:

Some WordPress themes can be very “code” heavy.  Developers call that “bloated” and it often impacts the speed of your site and the performance.

Many popular WordPress themes that come with a lot of layout options are considered bloated. This happens when you include all the layout options.  You can minimize this bloat by eliminating or turning off any features that you don’t use.

Another contributor to bloat is large images.  Images are a double-edged sword because today’s high-resolution screens require big, beautiful images. The good news is that there are tools like TinyPng that will help you reduce the size of your images without sacrificing sharpness.

Not Mobile Friendly

I see a lot of small business websites that are not mobile-friendly.  More and more people are accessing sites from their mobile devices. So it’s critical that your visitors can easily see and use your site on a mobile device.  That means that if your site is a miniature version of what’s on a desktop — that’s not good enough.

You can test to see if your site is mobile-friendly on Google.

Google doesn’t see all your pages

With billions of websites and even more web pages, Google only has so much time and bandwidth to index all of them.  So, every website is allocated a “crawl budget”.  That means that Google only has so much time and bandwidth to spend on your website.

Learn More: How Do Search Engines Work

Too many plugins:

WordPress themes use plugins to add customized functionality to your website. The more plugins you have, the more “outside” influencer you’re adding to your website. Plugins that aren’t secure make your site vulnerable to security breaches and hackers. They can also slow your site down and mess with your website performance. Nine times out of ten, if you’re having a problem on your site – it’s a plugin.

Bad hosting:

Think of your website host as the “apartment” where your website lives.  And, like most apartments, they might be nice — or not so nice.

You want to give your website the nicest home that you can afford. Here are a few tips on choosing a host:

• Look for a “medium” sized host. Some hosting companies get too big and you end up paying more money for less service and support.
• Make sure they get good ratings for customer service.
• Avoid private hosting services.

Read More: Web Hosting Fundamentals

Don’t Abdicate Responsibility For Your Site

If there is anything I’ve learned as I go through the process of fixing my site, it’s that you, as the business owner, have to know and understand the channels that drive customers to your business.

Sure, you can and should ask for help. But you have to know enough about the basics of website functionality so that you can LEAD the effort.

Take the time to read and research what trusted sources say about what you are experiencing.

Talk to numerous technical experts such as website developers, technical SEO professionals as well as content SEO practitioners. Like most things, you’ll find that many issues overlap.  The process can become overwhelming, but if you don’t care to know what’s wrong with your website, how can you expect others to help you fix it?

Alpha Group offers job opportunities in entry-level sales & marketing across California. To help them reach a wider audience, we launched their new website - www.alphagroupmarketinginc.com

We wish the team at Alpha Group the very best of success.

Eyelash Extension Technician at Endless Lashes offers classic lashes, hybrid lashes, volume, and mega volume eyelash extension services across Campbell River. To help them reach a wider audience, we launched their new website - www.endlesslashes.ca

We wish the team at Endless Lashes the best of success.

At Rōan Interiors, the interior decorators and designers offer services that include color consultations, kitchen and bath design, and space planning across Richmond, VA. To help them reach a wider audience, we launched their new website last week - www.annageilmaninteriors.com

We wish the team at Rōan Interiors the very best of success.

Phillip Angelo is a Photographer based in Millville, NJ, offering photography services including portrait, headshot, and product photography across New Jersey. To help him reach a wider audience, we launched his new website last week - www.phillipangelophotography.com

We wish Philip and the team at Phillip Angelo Photography the very best of success in their future endeavors.

Winco Blinds & Window Fashion offers fashionable window coverings. They provide dual shades, roller shades, and motorized blinds to clients across Edmonton, AB. To help them reach a wider audience, we launched their new website - www.wincoblinds.com

We wish Winco Blinds & Window Fashion the best of success.

Nobody likes burning their fingers, but sometimes, the business decisions we make, backfire and put a strain on our finances. As digital marketing is still a burgeoning industry, it’s nuances aren’t fully understood, and small business owners often fall for the smoke and mirror tactics of agencies that offer digital marketing services.

The truth is, the dawn of digital marketing has opened innumerable avenues to market your products and services successfully. Whether you’ve been running a successful business for decades, or maybe you’re the new kid on the block, digital marketing can propel your business to the heights you’ve dreamed of. However, to get there, cutting out any mistakes that may be made along the way becomes essential.

As a growing digital marketing service provider Webware understands the struggles small business owners face and want to help you overcome the challenges that come your way. To help you navigate through the web of digital marketers and select a team that best suits your requirements, we’ve put together a list of the most common mistakes people make when hiring a digital marketing agency and how to avoid committing them.

1. Not working with a full-service digital marketing agency.

Some agencies focus their offering on a single service such as social media marketing or SEO but do not offer an entire suite of services. The challenges of working with providers who specialize in one or a handful of areas of digital marketing expertise are two-fold. First, in order to get the full-suite, you will have to work with and manage numerous resources adding to your already stretched workload. Second, often there is integration between the different channels that are easier to manage by a single entity. To gain an understanding of an agencies’ capabilities it’s important to ask for examples of previous integrated campaigns they have worked on to verify the services offered. Experience in creating and developing a website, optimizing for keywords, launching appropriate digital marketing services, managing social channels, placing ads, and creating content to generate the maximum level of engagement are table stakes for an experienced digital agency. Also, an accomplished agency will provide monthly analytical reports to demonstrate the success of their efforts and to make recommendations for improvement.

2. Choosing the cheapest as opposed to the best digital marketing agency.

Price is a major constraint for most companies, but going with the cheapest digital agency could damage your brand image in the eyes of your customers if the work is not up to the mark. A reputed marketing agency will enhance your brand perception instead of damaging it, which is why it’s important to set a reasonable budget and also expect to pay a competitive rate for exceptional work.

3. Approaching an agency without a clear marketing goal.

It’s essential to have clear digital marketing goals and carry out research before you start approaching digital marketing companies. You do not want to end up taking on services that are unnecessary, based on recommendations from the agency. You know your business best, so make sure that the company you choose aligns with your overall mission and vision and not the other way round.

4. Not getting a plan from the digital agency.

When you work with an agency, it’s important to ask for a plan that includes timelines, goals, and the platforms that will be used to enhance your brand. Your company may be more successfully promoted on Facebook and Instagram if you‘re into retail, or it may receive better traction on LinkedIn and Twitter if you’re primarily B2B. Email marketing and newsletters could also help your strategy, so explore a customized package based on your needs.

5. Working without a marketing budget for campaigns.

Every company needs to have a marketing budget for the year. You will have to consider what percentage of your budget you are setting aside for digital marketing and the budget for traditional marketing. Getting a beautiful website designed will be a one-time cost, but digital marketing services are usually charged on a monthly retainer basis, so this needs consideration. Also, running ads on digital marketing platforms increases the visibility of your brand, but it’s important to set a budget, so you do not end up overspending.

6. Not checking the reputation of the firm.

A company that is providing digital marketing as a service should have a strong reputation online. It’s vital to check the company’s social media channels and read reviews and ratings from past clients. Also, the kind of language, images, and videos used on the website will give you a clear indication of the caliber of the company.

If this article made you sit up and think about your digital strategy, maybe it’s time you consulted a professional for a digital marketing solution for your business. Webware.io is a digital agency that provides all the tools you need to succeed in today’s web-based world, on one platform. We work with you to provide website design, e-commerce solutions, blogging, email newsletter management, social media marketing, reputation management, and more. Our head office is located in Toronto, and we serve clients across Canada and North America.

To learn more about our services, please click here. If you have any questions about how we can help you or digital marketing, we’d love to hear from you. Please contact us here. 

Over time, digital marketing has evolved and changed the way businesses operate. As a result, digital marketing agencies are upping their game and offering a range of new tools and channels for organizations to connect with their audiences and simultaneously expand their client base.

However, as digital marketing is still an ever-growing field, there are countless myths and misconceptions associated with it. Those that fall for this misinformation can miss opportunities that could take their business to the next level.

To take advantage of the right digital marketing services, we want to help you steer clear of these falsehoods, and to do so, Webware.io has dispelled three of the most widely believed myths about digital marketing.

Myth 1: You can be successful without having an online presence.

The reason this myth has become so widespread is due to the underlying fear of failing. Many understand the potential digital marketing could have on their business, but they are afraid of making a mistake and a possible adverse outcome.

However, any effort online will directly benefit their business. At Webware.io, our clients are happy, ranking higher on Google’s organic search, and have a better focus on operations.

Myth 2: Your offline product/service can beat your online competition.

If you do not have any online visibility but your competitors are marketing on the web, they already have the lead. Entrepreneurs or new businesses often believe that better services or products are solely more crucial than marketing efforts.

Unfortunately, if you don’t sell to the group of hungry buyers online, it is likely that they are looking at your competitor’s website or page and may end up being more interested in them.

Without a digital presence, you are practically spoon-feeding your potential buyers to your competitors. To rectify this, you need to identify areas in your current online marketing that are weak and need improvement. You can try A/B testing to find what works and then double down on it.

Myth 3: Digital Marketing Services are Expensive.

It is costly if you don’t do it right!

If you leave it to the marketing professionals, every penny will be paid back to the business. Through our years of experience, we have gained sufficient knowledge to place your money in the areas that offer the most return.

To steer clear of these and any other myths, and get access to a all-in-one digital solution, reach out to Webware.io. Our solution provides the tools, expertise, and support to get digital marketing working for your business. In addition to building and maintaining websites and online stores, we offer SEO marketing services, newsletters, multiple blogs, and manage your social media platforms.

To learn more about the services we offer, please click here. If you have any questions about digital marketing, we would love to hear from you, chat with us here.

Let’s face it, no matter how hard you try, you cannot please everybody, and not everyone is going to love your business. While several clients may leave tonnes of positive feedback, it only takes one harsh review to scare off potential customers.

Having said this, it’s important to understand that negative reviews are not always bad for your business. In fact, if you manage them right, they are more useful for your online reputation management than a business having only positive reviews.

How can negative reviews help your business?

• Bad reviews show the customers the worst-case scenario and help them understand how much it can really matter to them.
• If all your reviews are positive then many shoppers may think that you have fake reviews or you have bought them up. Negative reviews create a healthy balance and your business reviews sound more authentic.
• Bad reviews do not always put the customers off, it's the ratio of bad and good feedback. Many positive reviews weigh more than a few negative ones, while representing the reviews more truthfully.
• Critical reviews help you understand where your business needs to improve.

As specialists in digital marketing, we’ve faced a fair number of negative reviews, but instead of letting them drag us down, we turned them into a positive outcome by addressing them quickly and professionally. To give you the same ability, we’re going to talk about how to deal with negative reviews on social media.

1. “I’ve received a negative review, what should I do?”

It’s every business’ worst nightmare - the negative online review that is turning away customers. Negative reviews can drastically hurt your business, and surveys show that almost two-thirds of customers form an opinion of a business after reading just about four reviews.

However, how you respond to a negative review will make all the difference. When you receive a less than favorable review, here’s what you must do:

a. Listen carefully for feedback.

Stopping a problem in its tracks and building lasting relationships with customers starts with social listening.

Unfortunately, an angry customer won’t always speak directly to your business. To ensure you don’t miss valuable feedback, you should track all mentions of your brand, branded hashtags, and branded URLs shared on social networks - whether they include an @ mention or not.

Once you find the feedback, with a calm mind, understand what the client is saying, why it is being said, and what led the client to address it publicly instead of coming directly to you.

b. Respond quickly.

Responding to the review comment as soon as possible shows that you are interested in solving the problem that the reviewer has.

When responding, don’t let anger and frustration take over. Apologize, if needed, and explain how this is unusual in your business. Consider offering a special deal or a discount on the purchase, if applicable.

Responding to negative reviews will not only work to appease a disgruntled customer, but it may also help grow your business and present it in a new light.

While replying, it’s essential that you do not use canned responses. You must humanize your response, maintain transparency, and not be negative. It’s important that people see that you respond to every inquiry and you’re interested in your customers’ opinions.

At Webware.io, one of the critical components of our digital marketing toolkit is online reputation management (ORM). We understand how vital addressing online reviews are for small and medium-sized business owners, especially if they are negative reviews. Our experts understand how to deal with negative reviews efficiently that not only satisfy the customers raising the concern but also, represent the "customer first" approach of your brand.

2. “Should I hide a negative review?”

Never remove or hide negative comments! If customers take their time to post about you once, they will post again. If you remove a real comment, you can be sure they will come back: louder, angrier and more frustrated. Secondly, negative comments show that you’re a genuine, honest brand.

Think about it this way: customers enter your profile and see only good opinions, which could make them think that you’ve made all these comments up. They probably will start digging for other opinions on forums and review sites. Sooner or later, they’ll find negative feedback, and they might choose your competitor because they feel you’re not honest.

3. Don’t forget to follow up!

Once you address a complaint, don’t forget to follow up and ensure that they are satisfied with the product or service. If they are dissatisfied with the solution or the fix you provided, they are likely to post a second negative review, which is more harmful.

4. Make the client feel valued!

People like to see that businesses care about their opinions. The best way to put out the fire of negativity is by handling the customer and the situation in a professional manner. As a business owner, you can take control of the situation by responding helpfully and genuinely. Never respond negatively or defensively.

Ensure your customer feels listened to, and don’t be afraid to apologize for any inconvenience or a less-than-stellar experience to help diffuse a negative situation.

As a business, you’re likely to receive a negative online review sooner or later, but with these tips, you can use the negative review to make your online business reputation stronger. If you know how to respond to negative reviews on your social media, that’s the best reputation management strategy.

As experts in digital marketing, at Webware.io, we offer an array of digital marketing services to ensure your online presence is well-marketed and leveraged to find customers, keep customers, and earn referrals. Our key digital marketing services include email campaign management, newsletter communications, SEO, Google AdWords, social media advertisements, content marketing, lead generation, online reputation management, and more.

To learn more about our services and complete digital marketing tool kit, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.

Reviews are an integral part of branding. They not only fuel your SEO for a privileged ranking on Google, but they simultaneously secure trust and confidence in your products and services. Reports suggest that over 90% of consumers consider online reviews before making a purchase decision.

At the same time, the quality of your reviews and the frequency of positive and negative reviews further impact their decision to pursue or abandon a businesses’ products or services. The date and time of your latest reviews also matter, so if you aren’t working to collect new reviews, it’s time you get started. Also, make sure you know how to respond on social media correctly, that matters.

To help you get right to it, the marketing experts at Webware.io have listed the following tried and tested techniques to collect business reviews online and boost your business through brand reputation management.

1. Set up accounts on trusted review platforms.

Different people use specific platforms to research businesses. While some prefer Facebook, others choose Google Reviews, Yelp, or BBB. By launching your business presence on different review sites like these, you can ensure your brand receives more visibility.

2. Make it easy for clients to leave reviews.

One way to do this is to integrate review platforms like Google My Business, Facebook, Yelp, etc. with your website. Another is to bring the review platform to your client via email. When you email your clients review invites, you can include links to the review platforms you’re present on.

Similarly, you can request feedback through regular newsletters by including a link under your signature. Other means of communication are useful too, like text messages or Facebook messenger to direct your clients to your reviews page.

3. Time your review requests and reminders.

If you wait a few days after delivering a product or service, the client will have sufficient time to try it out and identify the things they like most about your products or services. If your brand gets tagged on social media, you can use it as an opportunity to claim a review. In case you don’t get an immediate response from your clients, you can remind them to review you after a few days. You can also ask for reviews after a repurchase or re-order.

4. Respond to reviews - positive and negative.

As we’ve mentioned, before choosing a product or service, most people look through reviews and ratings to ensure they’re making a rational investment. That means your response to customer reviews will be visible to them, too. Many people appreciate a company that interacts with clients. It makes them feel valued and encourages the clients who are reading to choose you and review you after a purchase. At the same time, when you get negative reviews, you can use it as an opportunity to show your clients that you appreciate their honesty and offer resolutions to their grievances.

While many business owners are tempted to get rid of negative reviews or reply to them defensively, it’s not the best strategy. To learn How To Respond to Negative Reviews On Social Media, please click here.

5. Share reviews with clients.

When you get positive reviews on different review platforms, you can highlight them as helpful reviews. You can even send them to your new customers by email or via text message asking your clients if they had a similar experience and if they’d like to share it. You can even ask if they are willing to help more people make a choice between you and other businesses. Showing people enthusiastic reviews can motivate them to write similar insightful reviews, and convince potential clients to purchase a product or enlist your services.

How Webware can help your business's reputation management!

Your online reviews reflect your reputation in the market. They determine your commitment to positive customer experiences and decide where you rank against your competition. That makes reputation management a vital component of your digital marketing strategy.

As a digital marketing expert, Webware.io provides you with different review collection strategies to build your reputation online. We take the time to understand your business and plan actions for fruitful results. Besides reputation management marketing services, we offer an array of other digital marketing services to ensure your online presence is well-established to leverage higher conversions.

To learn all about our services and complete digital marketing tool kit, please click here. If you have any questions about how we can help with your digital marketing needs, we’d love to hear from you. Please contact our experts here.

Article Source Credits:

Author: Tom Ewer
Tom Ewer is a professional blogger, longtime WordPress enthusiast online entrepreneur, and the founder of WordCandy. He was also the founder of Leaving Work Behind.

Article Source: graphpaperpress.com
They have been working with individuals, businesses and startups to make their dreams a reality since 2005.

Originally Posted on: December 2, 2014

SEO is becoming more complicated and goes far beyond getting a green signal on your SEO dashboard. Google has developed several methods over the years to understand whether a piece of content is of high quality or not, irrespective of the “length”.

If you are trying to write content that ranks on Google SERP in 2020, you should avoid these on-page SEO mistakes.

#1 Ignoring Keyword Research

If you want to get more traffic, keyword research should be your first priority. Before you start to jump into your post editor, you should make sure that you have the chance to rank for a keyword.

When I first created my blog (with low authority), I was able to rank my first 3 content pieces for their target keywords.

How did I do that?

I targeted long-tail keywords with low difficulty.

If I had done the opposite, my post would probably have been buried on the last page of Google SERP.

A good rule of thumb for a long-tail keyword: contains 4+ words.

In order to find good keywords here are two ways to go about this.

The first method involves when you have a base keyword in mind. For example, when I enter “Jogging shoes” into a Google search box, I get these suggestions:

Now, I have some potential keywords. These keywords with more phrases are “more specific and easier to rank for”.

You can also use “Keywords Everywhere Chrome Extension” to get more search keywords.

You can also check “Google People Also Search” or “Google Related Keywords”.

The second method is to check the keywords your competitors are currently ranking for. This method is most especially useful when you find your competitors with good traffic with “not-too-high” domain authority.

• Enter their URL into one of those research tool (SEMRush, Ahrefs, Ubersuggest)
• Go to the Keywords session.
• Export their keywords and check the difficulty (with the tool and Google SERP analysis)

Next, you want to check the difficulty of the keyword.

No matter the quality of the content you are about to write, you can’t just rank for some keywords if your authority is too low compared to the authority of the blogs in Google SERP for that keyword. That is why I always check Google SERP for my target keyword. To do this, you can also enable Moz Bar Google Chrome extension. It will show you the metrics of the websites on Google SERP immediately that you search.

Doing this you can avoid wasting time writing content that you won’t rank for.

#2 Ignoring Search Intent

What answer is the searcher looking for exactly? That is one question you should have in mind before you start writing at all.

There are four types of contents based on search intent:

• Navigational
• Informational
• Transactional and;
• Commercial 

When you are able to figure out WHY a searcher entered a particular search query into Google search box, you will be able to provide the most relevant content that provides the answer. 

Take for example, if you are optimizing for the keyword: “how to study for an exam”. It is expected that your post should contain tips that will help your readers study for an exam, right?

If you end up writing detailed quality content that explains “WHY your readers should study for an exam”, you have just failed to identify the search intent. That approach will NOT give you the ranking you want to get.

So, before you start writing, put yourself in the searcher’s shoes and try to find out what EXACTLY they are looking for.

#3 Not Properly Optimizing Title Tags

Your title is the first thing your readers will see. In fact, Moz ranked title tag as the second most important On-page SEO ranking factor (only behind the content of the page).

Below are some very good ways to optimize your title tag:

• Shorter is better
• Use Power keywords
• Make it compelling
• Use your keyword in a natural way
• Add a year (if possible)

Takeaway: A simple tweak in your title can give you higher Click-Through-Rate (CTR) in Google SERP than what you should originally get.

If you are in the 6th position, a well-optimized title tag will give you more clicks. Eventually, Google will move your results high in the ranking.

#4 Writing Shallow Content

Content remains KING in SEO even in 2020. In fact, content is still ranked as the “Most important SEO ranking factor”.

Research by Backlinko.com has shown that longer contents tend to perform better in Google SERP.

So, next time you want to write content for your blog, make sure to write a detailed, in-depth content that will answer the questions of your readers.

#5 Focusing on Quantity Over Quality

While most quality content is long and in-depth, NOT all long content is “quality content”. Do not focus on the quantity of the content, ignoring the quality. It will hurt your blog. Your users won’t continue to read your “long content” if it does not provide any value. You are even unlikely to get a share or comment. 

The worst part?

It will increase your bounce rate and send bad user signals to Google. Focus more on the value your content is providing even if it means it will be shorter. 

#6 Content that is Not Properly Structured

You can have the best content in the world. If your content Is not properly structured, your users will still hate it. Therefore, your content structure is another important thing you should focus on.

Check out this guide on how to structure content properly to learn more.

Use Headings Properly

Use of headings to structure your content will help your users to understand your content better. Although the keyword in heading does not provide a direct SEO advantage as it used to be in 2000, Google still uses heading tags in SEO. Here’s what Google’s John Muller said about headings:
“We do use headings when it comes to search. But we use them to understand the content on the pages.”

Use a Table of Content

Table of content is a very good visual that will immediately help your readers to understand the structure of your content. It will provide a good and fast navigation system through the content of your blog.

The best part?

It also helps Google to understand your content better. If you have a knowledge of HTML and CSS, you can easily create a table of content for your blog content in 10 minutes. If not, you can use the Table of content plugins.

#7 Writing Content that is Not Compelling

You know what? If you are reading this paragraph, it means this content is compelling enough for you. If not, trust me, you would have bounced away by now.

How can you write more compelling content?

Avoid a long introduction

The purpose of your first line is to make people read the second line. If you lose your readers in your first 3 paragraphs, you lose them forever. Make your introduction as short as possible. Short paragraphs perform better than long paragraphs. Next time you are writing, avoid boring your readers with those unnecessarily long introductions.

Hook your readers

The best way to keep your readers is to hook them. There are several ways to do this. First, promise to give them something they REALLY want. Here’s a good example:

Another way to hook your users is to show the results. This method WORKS so well that A LOT of sale landing pages page uses this. Nothing is more promising than seeing people getting results I want to get too. In fact, Neil Patel uses this method A LOT in his blog post.

Use shorter paragraphs

Look at the content below. Which one would you rather read?

And;

Definitely the second one, right? Short paragraphs are better and easier to read.

Avoid big words

Here’s a simple truth, big words DO NOT WORK! In fact, if you are trying to impress your readers with big words, you are getting it ALL WRONG.

#8 Not Using Internal Linking Properly

Finally, you’ve written some high-quality, well-structured and compelling content. Another mistake would be to not link to/from it properly.

Internal links will increase the Page authority of your copy especially when they are coming from pages with higher authority on your blog. If you are not using it properly, you are missing out.

#9 Keyword Stuffing

Do you still add chunks of UNNECESSARY keywords to your blog post in order to try to fool Google ranking? Then, you are making a very BIG mistake! Stop forcing keywords into unnatural positions. In fact, doing this can land you a Google penalty.

This is where QUALITY content comes into play. When you write in-depth quality content that answers the questions of your potential readers, LSI keywords will naturally come into their right places in your content. In fact, using LSI rather than keyword will help Google understand how in-depth your content is. That way, Google will rank you higher on SERP for your main keyword and the related ones.

#10 Unoptimized Images (size, dimension, alt text)

While images are very good when included in your content, they can be dangerous if not properly optimized.

First of all, using unscaled and uncompressed images can seriously slow down your blog pages (which is very bad for SEO). Also, if you are not properly using the Image ALT text, you are missing out on the SEO benefits of images. When Google bots crawl your pages, they cannot see images the way you see them. By adding an appropriate ALT text that describes the image, Google bots will be able to understand your images then.

Take away: Make sure you scale your images to the proper size before upload, compress it properly (to reduce the size and improve page speed). Finally, make sure you add a descriptive ALT text to the image so that Google bots will understand your images better

#11 Bad URL Structures

Shorter and cleaner URLs have been shown to perform better than longer URLs (all other things being equal). Avoid using URLs that are too long and containing unnecessary stop words, numbers or dates. Instead of using “YOUR-URL/how-to-do-content-marketing-in-2020”, use a cleaner URL structure like “YOUR-URL/content-marketing”.

#12 Not Checking Broken Links

Broken links can hurt your website in at least two ways. According to Google’s guidelines, “Always check for broken links, they can frustrate your users”.

Since Google’s aim is to provide the best user experience, broken links can affect your SEO. First, when you have broken links, Google will de-index that page with the 404 error. Also, Google bots will crawl your website less often (and affects your ranking). In fact, it is said that all pages linking to the broken page will also be affected.

Article Source Credits:

Author: Soneye Saheed
Soneye Saheed is the founder of TechProfet.com, a tech blog focused on providing valuable content, strategies, and tips on Blogging and SEO, and affiliate marketing. He is a passionate blogger and SEO enthusiast. For more information about the author please click here.

Article Source: succeedasyourownboss.com
This is one of the leading resource blog publishing sites. The content is published by Melinda F. Emerson. She is known to many as SmallBizLady is one of America's leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. Her small business advice is widely read and reaches more than three million entrepreneurs each week online.

Originally Posted on: April 21, 2020

81% of retail shoppers conduct online research before buying
Source: GE Capital Retail Bank! 

It’s never been more important for small businesses to have a well-designed, informative website.

To make a lasting impression on potential customers, here’s 10 essentials for your small business website:

1. We Love Our Mobile Devices - Your website must be mobile-friendly.

77% of shoppers use a mobile device to search for products.
source: Salsify

There are more people on the planet who own a mobile phone than a toothbrush. With this reality it is a safe bet that customers are likely accessing your website from a mobile device. A responsive website ensures a smooth, easily-navigable experience and happier customers. 

Google cares deeply that your website is mobile-friendly. If it’s not, your website will be bumped down the search results pages, potentially landing behind your competitors’ responsive websites. 

2. Tell Them What You Are All About -  People are visiting your website to learn more about what your business offers.

Once on a company's homepage, 86% of visitors want to see information about that company's products/services. (Source: KoMarketing)

Design each webpage from your customer’s perspective: Give them the info they need to make an informed decision about your product/service.
Make sure important content is easy to find on your small business website.

3.  Make It Easy To Connect -  It should be as clear as possible how and where to get in touch with your business. 

The business phone number should be visible on the homepage. Once on a company's homepage, 

51% of people think "thorough contact information" is the most important element missing from many company websites. (Source: KoMarketing)

44% of website visitors will leave a company's website if there's no contact information or phone number. (Source: KoMarketing)

Enable Click to Call 

88% of consumers, searching for a local business using mobile devices end up calling or visiting the business within 24 hours (Google Mobile Movement Study)

Another convenience favoured by many is live chat support. Learn more about why it’s awesome here.

A Contact Us page: a feedback form, the business street address, driving directions (if applicable), or even a link to your FAQ section. 

4. The Simplier The Better. The more “visually complex” a website is, the less likely it is to be seen as “usable”. 

39% of people will stop engaging with a website if images won’t load or take too long to load. (Source: Adobe)

All elements (words, images, videos, links) on the homepage should have a distinct and meaningful purpose.

Avoid clutter, small/hard to read fonts, and complex layouts. 
Include clean lines, intuitive navigation, simple font style and colour schemes throughout the entire small business website. 

5. What Are People Saying About Your Business? As the digital age’s word-of-mouth, online reviews are a simple, yet effective way to increase traffic, sales, and build credibility.

82% of consumers read reviews for local businesses, including 93% of people aged 35-54. [Source: BrightLocal, Local Consumer Review Survey]

According to experts, review signals make up 15% of Google's local pack ranking factors. [Source: Moz, Local Search Ranking Factors Survey]

Include a few customer testimonials/reviews on your website. Including reviews on your website allows searchers to see the business as more trustworthy, turns searchers into buyers, and assists in boosting your local search rankings.

Add a review widget like Yotpo or Trustpilot so customers can leave a review directly on your website.

6. A Picture is Worth a Thousand Words - Showcase your products and services with quality images. Use high-resolution images to highlight your products and/or services

Better quality images create a more enjoyable user experience.

If you are struggling with getting great images, many local community colleges have Photography and Videography as a part of their curriculum. Reach out the Program Lead to see if there are any students who are looking to get some ‘real world’ work for their portfolio. You can get some great images done affordably and help a student gain valuable experience.

7.  It’s Important That Your Business can be Found. Search Engine Optimization is a guiding principle when building a website for your business. 

SEO comprises several factors working together to build your website’s visibility in search engine results.

Some factors include: website content, mobile-friendliness, website quality (speed to load pages, duplicate pages, broken links, etc), website architecture, user generated content such as reviews  and geophysical location

SEO dramatically affects how many people (potential customers!) can find your website in the internet maze.

Even if you aren’t building your own website or implementing the SEO strategy, it can be extremely helpful if you understand what SEO can and cannot do for your business. 

8.  Get Them to Take Action -  Include visual focal points on your website that invites your customers to act.

Common examples of Call to Action are “Buy Now” or “Signup Here” or “Enter your email”. 

Draw customers’ attention to your offer with colours, images, or typefaces. 

For example, a bright pink “Start Your Free Trial” button against a neutral background will immediately catch the eye.

9. Monitor Load Time. How quickly (or slowly) the content on your website loads is crucial to maintaining visitors’ interest. 

Bear in mind that many of your customers and prospects will view your website from the mobile device so it should load quickly and be easy to navigate.

39% of people will stop engaging with a website if images won’t load or take too long to load. (Source: Adobe)

Page load speed affects SEO - search engines rank ‘heavy’ pages lower than pages that ‘light’ and load quickly.Images, videos, or text that takes too long to load can cause frustration causing them to leave never to return.

10. Social Media is About Engagement. Make it easy for anyone visiting your social media pages to get to your website. Add your website to all your social media profiles, business cards and other marketing materials

Resist the temptation to fill you social channels with your latest promotion and/or product offering. The social channels reward those who post engaging content that entertains, educates or provides a point of view and punishes those who only seek to promote. Use these channels to demonstrate your expertise in your business through the use of video, images and content.

This content should entice  customers and prospects back to your website to consume the content,  providing them an opportunity to learn about your business in a less intrusive fashion than traditional marketing.

11. BONUS POINT - It is About to Get Personal - Making meaningful connections across digital and physical channels is the new expectation.

The ability to deliver a consistent customer experience provides both short and long term benefits. Seek to personalize all experiences to reinforce familiarity and build brand loyalty. Consider how you can replicate or enhance an in store experience with your customers through the digital channels.

80% of customers say the experience a company provides is as important as its products and services. Expectations for the customer experience have never been higher — to acquire new customers, businesses need to meet them. (source: Salesforce).

At Webware, we have helped thousands of small businesses to take advantage of the opportunity presented by having a great mobile responsive website and digital support channels.

With Webware, you’re never on your own. Our team is with you every step of the way. We work to understand your business goals and execute the strategy that’s designed to meet them.Webware’s all-in-one digital marketing solution gets your business found, generates leads, increases customer engagement, builds your reputation and creates value for your business.

Book a Growth Session with one of our Digital Marketing Specialists to learn how you can get digital marketing working for your small business today.

Charles Gwira - Author, Speaker, and Prophet offers leadership, personal development coaching services to clients across Brampton, Toronto, Mississauga, Vaughan, Oakville. To help him reach a wider audience, we launched his new website - www.charlesgwira.com

We wish Charles Gwira the very best of success.

Lost Note Productions is a video production company based in Washington, D.C. & Baltimore, MD. They specialize in narrative short films & commercial media productions. To help them reach a wider audience, we launched their new website last week - www.lostnoteproductions.com

We wish the team at Lost Note Productions the best of success.

Dream Green Landscaping offers lawn mowing and lawn maintenance services across Toronto, North York, and Scarborough, ON. To help them reach a wider audience, we launched their new website -  www.dreamgreenlandscaping.ca

We wish the Landscape Technicians at Dream Green Landscaping the very best of success.

Tyler B Photography offers engagement, family, senior, maternity, newborn, lifestyle, and modeling photography services to clients across Aurora and the surrounding areas. To help her reach a wider audience, we launched her new website - www.tylerbphotography.com

We wish Tyler the very best of success.

TJL Floor and Garage Door Inc offers flooring, cabinet, garage door installation services to clients across Richmond, Vancouver, Burnaby, and the surrounding areas. To help them reach a wider audience, we launched their new website last week - www.tjlfloor.ca

We wish the team at TJL Floor and Garage Door Inc the very best of success.

Phase II Auto Detailing provides car detailing, ceramic coating & car wash services to clients across Langley, Surrey, Richmond, Burnaby, Coquitlam, and Vancouver. To help them reach a wider audience, we launched their new website - www.phaseiiautodetailing.ca

We wish the team at  Phase II Auto Detailing the best of success.

CSI Security is a security system company serving clients across Kanata, Stittsville, Manotick, Orléans, Gloucester, Ottawa. To help them reach a wider audience, we launched their new website last week -  www.csisecurity.ca

We wish the team at CSI Security the very best of success.

MUNTIN Professional Services Inc. offers home inspection, and architectural design across North York, Scarborough, Toronto, Vaughan. To help them reach a wider audience, we launched their new website last week - www.muntinpro.com

We wish the team at  MUNTIN Professional Services Inc. the best of success.

Monette Express offers commercial, residential long distance, and international moving services to clients across Montréal, Québec. To help them reach a wider audience, we launched their new website - www.monetteexpress.com

We wish the team at  Monette Express the very best of success.

Watts Communications Inc. offers corporate video production, audio production, content distribution & corporate photography services to clients across Milwaukee. To help them reach a wider audience, we launched their new website last week - www.wattscom.com

We wish the team at Watts Communications Inc. the best of success.

Loney Plumbing Inc. offers plumbing services to clients across Kelowna, West Kelowna, Vernon, and the surrounding areas. To help them reach a wider audience, we launched their new website - www.loneyplumbingkelowna.com

We wish the team at Loney Plumbing Inc. the very best of success in their endeavors.